Tag Archives: targets

There are only 6 graphs you’ll ever see on a performance report and they’re all rubbish. Here they are.

This is Performance Cat, and she doesn’t like rubbish performance reporting. And she definitely doesn’t like dumbass explanations for meaningless shapes in graphs… One of the more adorable features of performance reporting in normal ordinary command and control organisations is … Continue reading

Posted in data, information, leadership, questions, setting a numerical target is like..., statistics, systems thinking | Tagged , , , , | 5 Comments

Reality has a liberal bias

This is a  quote from an American comedian, taking the mickey out of imaginary Republicans complaining that reality itself is as biased as the liberal-elite media against Republican beliefs and actions. It is a joke about how people convinced they … Continue reading

Posted in command and control, public sector, statistics, systems thinking, targets | Tagged , , , | 22 Comments

Why you SHOULDN’T try to improve performance measures!

Imagine you come across a right mess of performance tat, all targets and comparisons against this time last year. Like this!   You’d want to try and fix it wouldn’t you? Turn them into measures of purpose, chuck the targets and … Continue reading

Posted in command and control, measures, systems thinking | Tagged , , , , | 9 Comments

Only bullies, cowards or fools set targets

This is the story of a teacher in a UK school who was set a target of 75% exam pass rate. This summer the pass rate was 65%. If we ignore all the things we know about measures and targets … Continue reading

Posted in systems thinking, targets | Tagged , , , | 12 Comments

Hitler gets the SATS results

See, even Hitler was driven to tears by irrational target based standard setting.

Posted in all wrong, command and control, systems thinking, targets | Tagged , ,

How to hide Fred in a performance report

These are clients of an Adult Social Care service, look how unhappy they are… These are the symbols on the performance report for that very same service…. Why are these so different? The faces of the old people are measuring … Continue reading

Posted in command and control, customer, data, systems thinking | Tagged , , , | 1 Comment

How to run a call centre

The following story was provided by a fellow onion working somewhere in the world. I’ve changed the details to provide anonymity. …there was a company that wanted to find out how to sell more to its customers. It bought a voice recognition … Continue reading

Posted in RuinedByBestEfforts, systemz comix, targets, tools | Tagged , , ,