Tag Archives: systems thinking

Dear Santa, All I want for Christmas is a pony

You’ll not like this, but you’re not getting a pony for Christmas. You’re also not going to persuade your organisation to go systemsy.  You’re not going to get managers to ditch targets. You’ll not be introducing control charts throughout the … Continue reading

Posted in change, systems thinking | Tagged | 4 Comments

One weird trick to design your organisation, in one easy step! (Management consultants will HATE you!)

Don’t design your organisation for efficiency for managing demand for digital by default to achieve strategic priorities by copying best practice So what do you do then? Do Design against customer purpose That’s it. The predictable value demands presented by … Continue reading

Posted in clarity of purpose, command and control, customer, purpose, systems thinking, vanguard method | Tagged , | 6 Comments

We’re number 2! We’re number 2! Yay us! Now who’s US exactly?

About a month or so ago I started getting loooaads of traffic for a really old post from when the blog was still good. This one was about 4 German words we should all use, which is why it was … Continue reading

Posted in communication, learning, systems thinking, vanguard method | Tagged , , , , | 20 Comments

Why you SHOULDN’T try to improve performance measures!

Imagine you come across a right mess of performance tat, all targets and comparisons against this time last year. Like this!   You’d want to try and fix it wouldn’t you? Turn them into measures of purpose, chuck the targets and … Continue reading

Posted in command and control, measures, systems thinking | Tagged , , , , | 6 Comments

Three Reasons Why National Customer Service Week Is Rubbish! Again!

Balloons! Oh Christ no…..that means it’s National Customer Service Week! Again! As this mistake is repeated every year, I’ve decided to start repeating the exact same blog post I first did two years ago. So, here again is Three Reasons Why … Continue reading

Posted in all wrong, customer, systems thinking | Tagged , , , , | 3 Comments

This mug cost £224,000,000

Well the mug itself didn’t but this is the only visible sign left in this building of a SIMPLY HUGE national computer system built at the cheap cheap rate of a quarter of a billion pounds. It was a database of every … Continue reading

Posted in all wrong, public sector, systems thinking | Tagged , , , | 6 Comments

You are no Daniel Kahneman, sir, and I would have you unhand me before I call the gendarmie

This is Daniel Kahneman He won a Nobel prize, he has written loads of books, all about how you think and how you make decisions. He has simply loads to offer to help people make better decisions. You’d think that people … Continue reading

Posted in all wrong, psychology, systems thinking, thinking | Tagged , , , | 6 Comments