Tag Archives: surveys

How to make a pig fatter (part 2 of 2)

The best customer feedback I’ve ever seen. And nobody asked them for it. Customers were so delighted at their re-designed service they spontaneously said these words. But before all this, before the thinking changed the service, this was how we … Continue reading

Posted in customer, knowledge, me doing it, systems thinking, systems thinking in housing benefits | Tagged | 1 Comment

How to make a pig fatter (part 1 of 2)

I went on holiday to Spain and this is what happened. At the “meet and greet” welcome meeting on the second day I gathered with other people in a sweaty room overlooking the pool outside. It looked lovely out there. … Continue reading

Posted in customer, data, learning, systems thinking | Tagged | 2 Comments