Tag Archives: purpose

Why I don’t care about the reputation of my organisation

This is Ant and Dec. They’re here to talk to us about trust. [For the benefit of my non-UK readers, they are TV presenters who have conquered virtually every glitzy shiny floored big budget Saturday evening show. They win awards … Continue reading

Posted in communication, customer, public sector, purpose, systems thinking | Tagged , , , , | 2 Comments

Stay safe, stay stupid

THANKS ZOMBIE DEMING! Enough of systems thinking, let’s talk stupid. Stupid is normally easy to spot. It’s walking into doors, slipping over banana skins and the like. But what happens if “stupid” is so normal, that nobody notices it? What … Continue reading

Posted in all wrong, command and control, plausible but untrue, systems thinking, thinking | Tagged , , , , | 6 Comments

How do you make it hard to find a job?

It is hard enough to find a job if you need one, but if you don’t work, the system that is supposed to support you find a job certainly doesn’t work too. It is broken at the most crucial part … Continue reading

Posted in clarity of purpose, public sector, purpose, systems thinking, systemz comix | Tagged , | 7 Comments

Wag the dog

Who wags the tail? Spot wags the tail. Who wags the tail where you work? I have learnt that everything starts with the customer. Resident, patient or pupil, whoever When they contact the doctor/council/police/whatever that’s where things start. You: -start … Continue reading

Posted in clarity of purpose, command and control, customer, public sector, systems thinking | Tagged , | 1 Comment

How to measure a meeting

I’ve been in a meeting today! How can I tell how successful the meeting was? Measure it! With numbers! -it was held in room 42 -it lasted 75 minutes -there were 10 people -there was 1 PowerPoint -I ate 2 … Continue reading

Posted in command and control, public sector, purpose, thinking | Tagged , , | 8 Comments

How to achieve immortality in one easy step

Do you want to be remembered in your workplace? Want to be talked about when you’ve gone as that person who…? Here’s how in one easy step. Step one… 1: Do work that helps the end customer That’s it. Whether … Continue reading

Posted in all wrong, public sector, purpose, systems thinking, thinking | Tagged , , | Leave a comment

How to get it

Has she got it? Well, has she? This is what I’ve heard people ask, if someone has got it or not. Meaning systems thinking. Of course. It’s not like getting the measles, I know that, but I’ve been puzzled for … Continue reading

Posted in command and control, learning, me doing it, systems thinking in housing benefits, thinking, vanguard method | Tagged , , , | 5 Comments