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Here’s What You’ve Missed!
- So long, and thanks for all the fish
- How soon is now?
- The Kung Fu Panda principle.
- 3 reasons why I hate pretty graphs
- How to make the world seem REEAAALLLY BOORRRIIIING
- The 2,500 year old lesson everybody ignores cos it’s too hard
- I am a police officer.
- When is a team meeting NOT a team meeting?
- Folk management
- Double Trouble
- WANTED: systemsy stuff to cheer me up
- The secret management model that must not be named
- Why WIFFY’s are bad and to be squashed at birth
- First they came for the desks, and nobody said NUFFINK
- Vanity of vanities, all is vanity OR Why webstats don’t exist
- One more time… Why values are a pile of cobbler’s
- How i learned to skip with Toyota
- The man who mistook his wife for an actual change in performance
- There are only 6 graphs you’ll ever see on a performance report and they’re all rubbish. Here they are.
- If it’s too complicated to understand it’s probably total nonsense
- Can you count up to 8?
- I am totally positive
- I am totally negative
- Thor describes my purpose
- I openly mock Myers Briggs, but an INTP would do
- The Law Of The Instrument
- Reality has a liberal bias
- Why killing Sweat Angels is the most valuable work I do all day
- Cloud cuckoo-land
- Dear Santa, All I want for Christmas is a pony
- One weird trick to design your organisation, in one easy step! (Management consultants will HATE you!)
- The Varieties of Human Work
- There really is only one test!
- The Curious Case Of The Chart That Didn’t Bark In The Night
- Looking good, Billy Ray!
- Computers are weird
- We’re number 2! We’re number 2! Yay us! Now who’s US exactly?
- I am an average employee
- How to be hopelessly untrendy
- Why you SHOULDN’T try to improve performance measures!
- The sun is in Uranus
- Lean, ISO and 6 Sigma all walk into a bar. Hilarity ensues.
- Three Reasons Why National Customer Service Week Is Rubbish! Again!
- What’s the purpose of a-SHUT UP AND TAKE MY MONEY!
- How to have an organisational detox!
- Your job is not what you think it is
- This mug cost £224,000,000
- Wanted: idle, indifferent and irresponsible staff for absurd work.
- You are no Daniel Kahneman, sir, and I would have you unhand me before I call the gendarmie
- all wrong change clarity of purpose command and control communication customer data deming experiment human brains are weird information knowledge leadership learning me doing it plans plausible but untrue psychology public sector purpose questions statistics systems thinking systems thinking in housing benefits systemz comix targets thinking Uncategorized vanguard method very short posts
- 95% system 5% individual
- all wrong
- ashbys law
- Call centres
- chris argyris
- clarity of purpose
- cognitive bias
- Command and control
- command and control thinking
- control charts
- customer service
- daniel kahneman
- defensive culture
- don't let the bastards grind you down
- double loop learning
- failure demand
- get knowledge
- John Seddon
- kittens are evil
- lean thinking
- local authority
- made to stick
- nassim taleb
- performance management
- performance reports
- policy officer
- public sector
- Seth Godin
- signal and noise
- single loop learning
- some people hate systems thinking
- systems thinking
- systems thinking fundamentals
- systemz comix
- thinking not tools
- thinking system performance
- Vanguard method
- Very short posts
- Zombie Deming
Tag Archives: purpose
Imagine you want to buy a bar of chocolate from a supermarket. You are sitting at home, so you need to get in your car, you need to drive to the supermarket, you need to park the car, you need … Continue reading
When people ask me, “So what do you do, where’d you work?” I reply… I’m a Policy Officer And inevitably people mishear that as police officer. “Oh really!” they exclaim, looking me up and down with surprise. Then I have … Continue reading
What’s the DEFINING FEATURE of a bureaucrat?They have a bureau! Or rather, a desk, cos we’re not French and thanks to Brexit no longer have to follow EU regulations on what we call our desks. The bureaucrat has a desk. … Continue reading
I sit next to the photocopier at work. About 3 times a day somebody printing some papers off will ask me if I have a stapler they can borrow, to staple their papers together. This is a question I am … Continue reading
Most readers of this blog probably sit behind a desk all day, like me. Sipping tea in nice surroundings with nice people. They don’t have to push a mop around the floor cleaning up after others. Dreaming about the dignity … Continue reading
*****The gifs take a while to load, they’re not just photos but actually move. Worth the wait. **** Possibly the funkiest take down of Organisational Transformation programmes you’ll see this week…. Like all good systems thinkers everywhere Chris Pratt, or … Continue reading
Oh, Seth. He wrote in “Who has a seat at the table?” this…. “When designing a new product or program, it’s pretty clear that a successful organization will invite: The lawyer, so you don’t break any laws. The CFO, so … Continue reading
This is Ant and Dec. They’re here to talk to us about trust. [For the benefit of my non-UK readers, they are TV presenters who have conquered virtually every glitzy shiny floored big budget Saturday evening show. They win awards … Continue reading
THANKS ZOMBIE DEMING! Enough of systems thinking, let’s talk stupid. Stupid is normally easy to spot. It’s walking into doors, slipping over banana skins and the like. But what happens if “stupid” is so normal, that nobody notices it? What … Continue reading
It is hard enough to find a job if you need one, but if you don’t work, the system that is supposed to support you find a job certainly doesn’t work too. It is broken at the most crucial part … Continue reading
Who wags the tail? Spot wags the tail. Who wags the tail where you work? I have learnt that everything starts with the customer. Resident, patient or pupil, whoever When they contact the doctor/council/police/whatever that’s where things start. You: -start … Continue reading
I’ve been in a meeting today! How can I tell how successful the meeting was? Measure it! With numbers! -it was held in room 42 -it lasted 75 minutes -there were 10 people -there was 1 PowerPoint -I ate 2 … Continue reading
Do you want to be remembered in your workplace? Want to be talked about when you’ve gone as that person who…? Here’s how in one easy step. Step one… 1: Do work that helps the end customer That’s it. Whether … Continue reading
Has she got it? Well, has she? This is what I’ve heard people ask, if someone has got it or not. Meaning systems thinking. Of course. It’s not like getting the measles, I know that, but I’ve been puzzled for … Continue reading
Seth told us today how to tell who is important in an organization by using coloured badges. In an important project his company had worked out the “critical path”, the things that had to be done before anything else could … Continue reading
The Germans have a language that seems a bit like Lego. You can stick lots of little bits together to make a new one that has never existed before. This way they can make all sorts of useful new words … Continue reading
When anything is done for… auditing purposes health & safety purposes regulatory purposes compliance purposes monitoring purposes inspection purposes training purposes regulation purposes data protection purposes data sharing purposes data purposes policy purposes transparency purposes statistical purposes watch-your-back purposes scatological … Continue reading
“the direction in which a compass needle normally points, towards the horizon on the left-hand side of a person facing east, or the part of the horizon lying in this direction” Now you have those careful clear words from the … Continue reading
If your purpose is vague and hazy, start finding out, go out and get knowledge about it. Look anywhere but a document. It’s never in there. Purpose doesn’t come with version control, isn’t written by a strategic planner and never … Continue reading
Keep systems thinking, and have a lovely day!
Take a good close-up look at this picture. That is the first thing that appears when I Google images of “leadership”. Not “dictator” or “complete dick” even. But who are the real dicks? The guy surfing the arrow, or the … Continue reading
Was it: to increase your customer satisfaction score? to increase the % of calls you answer? to increase the % of calls you answer within 20 seconds? to decrease your “wrap-time”? to increase the % of calls you handle between … Continue reading
Solve this puzzle. Imagine you are trying to solve it with an increasingly annoyed customer standing in front of you waiting, tapping their foot whilst you try and work out what that strange yellow small breasted creature is and why … Continue reading
“Fill this in.” At a meeting in a Government call centre they are being asked to fill in a spreadsheet. An Excel spreadsheet, so accuracy is paramount. It probably has macros and everything. Call centre managers have to account for … Continue reading
Firefighter, School Crossing Patrol, Police Officer, Ambulance Paramedic. You can tell from the uniforms. Go into any workplace and see if by standing at the door you can tell what it is that happens there. If you are at the … Continue reading
My mobile phone rang this morning. -She said: “This is a courtesy call from the Halifax, how are you?” -I said: “I am at work thanks” -She said: “I can call you back another time, would you like that?” -I … Continue reading
“It depends” and you forgot that it does or thought that it didn’t. But it always does. You’re actually right! But you answered the wrong question. See point 1, above You think there actually is an answer. There isn’t, there’s … Continue reading
This man (above) is in a car aiming a Heckler and Koch gun at the photographer. This Koch in a car got away with it this week following pressure from the UK government on the French police to not pursue … Continue reading
It’s 5 days after Easter and the local supermarket has piles of reduced price chocolate Easter eggs by the checkouts. The egg above is a premium brand of milk chocolate, organic and contains a luxurious 37% cocoa solids, high for … Continue reading
This is not a bicycle. This is a BSO or “bicycle shaped object”. It looks like a bike, it’s shaped like a bike. But it is not a bike. It is something made to look like a bike, so someone … Continue reading
Remember when I had a gas leak? Click above, or read it below in 66 dull words. My gas meter was exchanged for a newer gas meter, a few days later there was a lingering strong smell of gas, I … Continue reading
That’s OK! You can still learn lessons from your mug of tea. What can you learn from this mug of tea? Assuming you work in the adminisphere, and are therefore an adminisphereaucrat for short, look at the work you are … Continue reading
C&C Manager: “Where are your strategic measures then?” ST Manager: [pointing at a control chart] “Here. This is our most important measure, our measure of purpose. This is how we know how well we are doing.” C&C Manager: “No, you’ve shown me … Continue reading
“Nations have no permanent friends or allies, they only have permanent interests.” Lord Palmerston, 19th century prime minister and foreign secretary There’s purpose for you.
No-one could argue with purpose, it’s like “family values”, one of those things people auto-nod to. BUT IT’S NOT THE SAME AS CLARITY OF MEANING. Simply saying some words in a sentence that are very clear is not it.