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- So long, and thanks for all the fish
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- The Kung Fu Panda principle.
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- The 2,500 year old lesson everybody ignores cos it’s too hard
- I am a police officer.
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- One more time… Why values are a pile of cobbler’s
- How i learned to skip with Toyota
- The man who mistook his wife for an actual change in performance
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- Three Reasons Why National Customer Service Week Is Rubbish! Again!
- What’s the purpose of a-SHUT UP AND TAKE MY MONEY!
- How to have an organisational detox!
- Your job is not what you think it is
- This mug cost £224,000,000
- Wanted: idle, indifferent and irresponsible staff for absurd work.
- You are no Daniel Kahneman, sir, and I would have you unhand me before I call the gendarmie
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Tag Archives: psychology
10 years a Policy Officer
This is my desk. I have sat in this, and others like it, for exactly 10 years in this organisation. My decade anniversary is today. In 2004 in the interview for this job I had to give a presentation answering “What … Continue reading
Posted in me doing it, psychology, systems thinking
Tagged learning, psychology, systems thinking
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Sad hungry money
Money makes you hungry. But for what? In an experiment, always my favourite 3 words to start a sentence, one group of volunteers each counted a pile of rectangular pieces of paper and reported the number they had counted. Another … Continue reading
4 steps to win PLUS free Gandhiometer
“First they ignore you, then they laugh at you, then they fight you, then you win.” -Gandhi* Ignore If all you’ve got as leverage is anecdote or theory then this is all that going to happen. What would you do? Pay attention to … Continue reading
Posted in change, me doing it, psychology, systems thinking
Tagged change, psychology, Vanguard method
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Signs you work in a defensive culture-(number 438b)
People will talk about work confidently, ignoring the glaring gaps, missing and unaddressed issues as if somebody somewhere obviously has a handle on it all and is organising the whole thing. They all know nobody does, but everybody talks as … Continue reading
Posted in learning, psychology, systems thinking, Uncategorized
Tagged Argyris, defensive culture, psychology
2 Comments
A lesson for system thinkers anywhere at any time
“My main work has concerned judgment and decision-making. But I never felt I was studying the stupidity of mankind in the third person. I always felt I was studying my own mistakes.” Daniel Kahneman [link] Go on, Google him here and read more, he’s … Continue reading
Posted in psychology, systems thinking, very short posts
Tagged daniel kahneman, psychology
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interesting important potato tomato
A person at work was talking me through something she was doing, explaining what it was trying to show. I was listening, and said “uh-huh. Interesting“. As it was. She replied, “It’s important because etc etc” I listened and agreed … Continue reading
Posted in communication, psychology, systems thinking
Tagged psychology, systems thinking
3 Comments
3 faces for Tuesday
These are the 3 faces you can expect to see today if you talk to anyone about S*****s T******g. If so, you might like to consider the helpful suggestions outlined below by the people at systemsthinkingforgirls “Don’t talk about it at all … Continue reading
How to communicate with your customers
From this brilliant article in the Guardian, asking the people who set prices why certain things are so expensive. Below is an extract from the section on why train tickets are so expensive and difficult to understand for customers. GW … Continue reading
The best listening I have ever done
I had to attend a series of public meetings to find out how they worked. I sat in the public gallery and wrote down what the people were saying, not verbatim, but pretty much, so my head was down, facing … Continue reading
Documents ‘Я’ Us
Remember when I had a gas leak? Click above, or read it below in 66 dull words. My gas meter was exchanged for a newer gas meter, a few days later there was a lingering strong smell of gas, I … Continue reading
Posted in command and control, plausible but untrue, psychology
Tagged Perspectives, psychology, purpose, thinking not tools, Vanguard method
4 Comments
Everything you could possibly need to know about Six Sigma
What a six sigma black belt sees when he looks in the mirror…. What a six sigma black belt probably looks like… EDIT: The point I am cack-handidly trying to make is nicking the idea of “black-belt” from martial arts … Continue reading
Posted in all wrong, plausible but untrue, psychology, systems thinking
Tagged psychology, six sigma, thinking not tools
8 Comments
Change thinking
“Things do not change; we change” Henry David Thoreau
Posted in knowledge, psychology
Tagged psychology, systems thinking, thinking not tools
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He who grins wins
Worcestershire Acute Hospitals Trust has spent 10 grand on training staff to smile. This training includes other things, but the aspect that interests me is staff are encouraged to hand out cards to other Doctors and nurses when they spot them not … Continue reading
Posted in all wrong, command and control, plausible but untrue, systems thinking
Tagged 95% system 5% individual, psychology
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This is the most dangerous place in your organisation
“a desk is a dangerous place from which to view the world”-John Le Carre Trading opinions is not getting knowledge. No matter how many people nod and agree with you.
