Tag Archives: performance reports

Can you count up to 8?

Do you produce loads of whizzy hard performance data? I bet if you do you use one of these clever whizzy performance applications to showcase your wares… There’s lots of different types of these things, and an even larger number of … Continue reading

Posted in data, deming, statistics | Tagged , , , | 3 Comments

Thor describes my purpose

I sit next to the photocopier at work. About 3 times a day somebody printing some papers off will ask me if I have a stapler they can borrow, to staple their papers together. This is a question I am … Continue reading

Posted in command and control, public sector, purpose, systems thinking | Tagged , , , | 12 Comments

The 1 thing nobody has ever said about a scorecard (and the 7 things they often do)

What people often say about scorecards 1. This colour symbol is wrong, shouldn’t it be a green? 2. Why isn’t that an up arrow? 3. There’s a spelling mistake in the comments 4. The formatting is slightly off. Needs more … Continue reading

Posted in all wrong, command and control, measures, purpose, questions, systems thinking, targets, thinking | Tagged , , | 6 Comments

All children in Rotherham are safe

All children in Rotherham are safe. Sounds pretty sick doesn’t it? These aren’t my words, they are what the “Performance & Quality” team of Rotherham Council said here. Look….   This is a coloured scorecard, green signifies that that particular “theme” … Continue reading

Posted in all wrong, command and control | Tagged , , ,

How to hide Fred in a performance report

These are clients of an Adult Social Care service, look how unhappy they are… These are the symbols on the performance report for that very same service…. Why are these so different? The faces of the old people are measuring … Continue reading

Posted in command and control, customer, data, systems thinking | Tagged , , , | 1 Comment

Why targets are good

Targets are good. They work. Comparing this quarters performance with last quarters, is good. It works Benchmarking performance against a group of other organisations, is good. That works too. Calm down! Let’s go back a bit…. Q: What’s the first … Continue reading

Posted in data, systems thinking, targets, thinking, vanguard method | Tagged , , , | 2 Comments

25 things (that just might work) about measuring the right thing

I’ve concocted 25 suggestions, questions, hints and tips for a colleague policy officer who has seen the systemsy light yet still faces the task that everybody else hasn’t. Here they are. One just might work. All might be complete duff. No … Continue reading

Posted in command and control, data, me doing it, public sector, systems thinking | Tagged , , , | Leave a comment