Tag Archives: listening

How NOT to do demand

Just like Batman, demand management is an insane attempt to solve a problem. In this case demand ¬†management is an attempt to solve the problem of less money in the public sector, but in a totally insane way. We here … Continue reading

Posted in all wrong, clarity of purpose, command and control, Demand, purpose, systems thinking, targets, vanguard method | Tagged , , , , | 4 Comments

Why listening beats questions 6 ways to Sunday

Q: What is the difference between asking questions and listening? A: One isn’t the same as the other, and neither is both. Yesterday I was taking my turn, as a good natured Policy Officer, asking staff about the draft council … Continue reading

Posted in me doing it, questions, thinking | Tagged , | 1 Comment