Tag Archives: John Seddon

How to write a report (part two)

Remember last week’s post told you all about How To Write A Report? To write a lush report you’ve got to remember not to just report numbers and facts but actually do some analysing because… The purpose of analysis is … Continue reading

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purpose from PUSH to PULL

The following types of council services THOUGHT they knew what their purpose was, until they listened to their customers and looked at actual demand on their service. Using data gathered from their customers, listening to the problem the customer had, … Continue reading

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Systems thinking in Benefits-before

I have worked at a local authority for several years in performance management, the authority has no background in systems thinking and as far as I am aware no-one else there was interested.  I spent my time consistently boring people … Continue reading

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things i used to believe in and no longer do-ISO9001

ISO9001! God, what was i thinking? I was a qualifed lead auditor, and i loved it. I know, really. Sadly, here are the reasons I loved ISO9001 The manuals. There are so many manuals. You have your Quality Manual, the ISO9001 … Continue reading

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