Tag Archives: failure demand

How to create phonecalls you don’t want

Step 1: Do something that doesn’t solve the customer’s problem for them. Step 2: Err… that’s it. A fellow onion informs me of the fantastic efforts of a Government benefits department to create phonecalls from nothing. The department has to pay … Continue reading

Posted in command and control, customer, public sector, systems thinking, thinking, vanguard method | Tagged , , | Leave a comment

3 signs that you don’t like your customers

Public sector organisations don’t really like customers. They’d prefer you’d go away and stop making all your unreasonable demands that are quite frankly BANKRUPTING them. You keep ringing them up,  walking through the door even, and worse… asking to speak to … Continue reading

Posted in command and control, customer, Demand, public sector, systems thinking | Tagged , | 3 Comments


“Just rang for a taxi – had an automated system in saying do you want to be picked up from X. Which I did so pressed 1….20 mins later no taxi so I rang them. Woman says ‘did you use … Continue reading

Posted in Demand, learning, me doing it, psychology, very short posts | Tagged | Leave a comment