Tag Archives: demand management

How NOT to do demand

Just like Batman, demand management is an insane attempt to solve a problem. In this case demand  management is an attempt to solve the problem of less money in the public sector, but in a totally insane way. We here … Continue reading

Posted in all wrong, clarity of purpose, command and control, Demand, purpose, systems thinking, targets, vanguard method | Tagged , , , , | 4 Comments

How to create phonecalls you don’t want

Step 1: Do something that doesn’t solve the customer’s problem for them. Step 2: Err… that’s it. A fellow onion informs me of the fantastic efforts of a Government benefits department to create phonecalls from nothing. The department has to pay … Continue reading

Posted in command and control, customer, public sector, systems thinking, thinking, vanguard method | Tagged , , | Leave a comment

3 signs that you don’t like your customers

Public sector organisations don’t really like customers. They’d prefer you’d go away and stop making all your unreasonable demands that are quite frankly BANKRUPTING them. You keep ringing them up,  walking through the door even, and worse… asking to speak to … Continue reading

Posted in command and control, customer, Demand, public sector, systems thinking | Tagged , | 3 Comments