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- So long, and thanks for all the fish
- How soon is now?
- The Kung Fu Panda principle.
- 3 reasons why I hate pretty graphs
- How to make the world seem REEAAALLLY BOORRRIIIING
- The 2,500 year old lesson everybody ignores cos it’s too hard
- I am a police officer.
- When is a team meeting NOT a team meeting?
- Folk management
- Double Trouble
- Toads
- WANTED: systemsy stuff to cheer me up
- The secret management model that must not be named
- Why WIFFY’s are bad and to be squashed at birth
- First they came for the desks, and nobody said NUFFINK
- Vanity of vanities, all is vanity OR Why webstats don’t exist
- One more time… Why values are a pile of cobbler’s
- How i learned to skip with Toyota
- The man who mistook his wife for an actual change in performance
- There are only 6 graphs you’ll ever see on a performance report and they’re all rubbish. Here they are.
- If it’s too complicated to understand it’s probably total nonsense
- Can you count up to 8?
- I am totally positive
- I am totally negative
- Thor describes my purpose
- I openly mock Myers Briggs, but an INTP would do
- The Law Of The Instrument
- Reality has a liberal bias
- Why killing Sweat Angels is the most valuable work I do all day
- Cloud cuckoo-land
- Dear Santa, All I want for Christmas is a pony
- One weird trick to design your organisation, in one easy step! (Management consultants will HATE you!)
- The Varieties of Human Work
- There really is only one test!
- The Curious Case Of The Chart That Didn’t Bark In The Night
- Looking good, Billy Ray!
- Computers are weird
- We’re number 2! We’re number 2! Yay us! Now who’s US exactly?
- I am an average employee
- How to be hopelessly untrendy
- Why you SHOULDN’T try to improve performance measures!
- The sun is in Uranus
- Lean, ISO and 6 Sigma all walk into a bar. Hilarity ensues.
- Three Reasons Why National Customer Service Week Is Rubbish! Again!
- What’s the purpose of a-SHUT UP AND TAKE MY MONEY!
- How to have an organisational detox!
- Your job is not what you think it is
- This mug cost £224,000,000
- Wanted: idle, indifferent and irresponsible staff for absurd work.
- You are no Daniel Kahneman, sir, and I would have you unhand me before I call the gendarmie
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Tag Archives: customer
Cloud cuckoo-land
“What matters to me as a customer is getting everything for free. I’d appreciate it if all organisations could just go ahead and arrange that please. No, I didn’t think so.” This comment left on a recent post shows the typical command … Continue reading
Posted in clarity of purpose, command and control, customer, Demand, systems thinking, vanguard method
Tagged customer, Demand, study, what matters
10 Comments
What’s the purpose of a-SHUT UP AND TAKE MY MONEY!
I went into PC World last week to help make them into a business. I was going to do this by making myself into a customer of theirs. Until that happens, PC World is not a business, it is just … Continue reading
Posted in command and control, customer, systems thinking
Tagged customer, customer satisfaction, drucker, pc world
6 Comments
What colour is my work?
Here are coloured beads in 2 jars. A man (a slightly famous games designer in his 60s) every day takes a bead from the right jar and pops it into the jar on the left. Each bead represents a day. … Continue reading
Posted in customer, me doing it, purpose, systems thinking
Tagged customer, support service, value
3 Comments
Empty chairs and Teddy Bears
Who’s the most important person in your meetings? In Amazon, it’s an empty chair. When Amazon was starting out Jeff Bezos , the founder, made sure that at every meeting there was an empty chair brought to the boardroom table … Continue reading
Zombie Deming takes issue with a poster
Oh dear! Somebody should have warned him! So, what would cause a perfectly sane manager to stick “WORK HARDER” posters up and not expect to be lynched? Command and control thinking as at it’s heart control through commands. The purpose … Continue reading
Posted in customer, deming, systemz comix, Uncategorized
Tagged customer, deming, systemz comix
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The Victoria Pendleton post
I am not what I think I am. I am not what you think I am. I am what I think you think I am. Got that? It’s called “the looking glass self” theory. Briefly, people construct their identity based on … Continue reading
Posted in command and control, customer, psychology, systems thinking
Tagged customer, script, TA
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9 questions about your cake and you
Organisations are layer cakes. There is a long way between the cherries on the top and the damp base at the bottom. Answer these 9 questions to align yourself in the cake and find out what that means for you … Continue reading
Posted in command and control, customer, deming, purpose, systems thinking, Uncategorized
Tagged customer, layer
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Magical thinking
“New Customer Service Standards:- New Customer Service Standards have been launched. Cards, leaflets and posters will now be appearing round the building to reinforce this message to all staff.” Appeared today. Will take effect when magical pixie dust has been … Continue reading
3 reasons why job descriptions are phooey
Silly. Un-needed. Harmful at times. They not worth the paper they are written on. The paper they are written on Read on for why!
Posted in all wrong, clarity of purpose, customer, Uncategorized
Tagged customer, get knowledge, systems thinking, thinking not tools
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