Tag Archives: customer

Cloud cuckoo-land

“What matters to me as a customer is getting everything for free. I’d appreciate it if all organisations could just go ahead and arrange that please. No, I didn’t think so.” This comment left on a recent post shows the typical command … Continue reading

Posted in clarity of purpose, command and control, customer, Demand, systems thinking, vanguard method | Tagged , , , | 9 Comments

What’s the purpose of a-SHUT UP AND TAKE MY MONEY!

I went into PC World last week to help make them into a business. I was going to do this by making myself into a customer of theirs. Until that happens, PC World is not a business, it is just … Continue reading

Posted in command and control, customer, systems thinking | Tagged , , , | 6 Comments

What colour is my work?

Here are coloured beads in 2 jars. A man (a slightly famous games designer in his 60s) every day takes a bead from the right jar and pops it into the jar on the left. Each bead represents a day. … Continue reading

Posted in customer, me doing it, purpose, systems thinking | Tagged , , | 3 Comments

Empty chairs and Teddy Bears

Who’s the most important person in your meetings? In Amazon, it’s an empty chair. When Amazon was starting out Jeff Bezos , the founder, made sure that at every meeting there was an empty chair brought to the boardroom table … Continue reading

Posted in customer, knowledge, purpose | Tagged , | Leave a comment

Zombie Deming takes issue with a poster

Oh dear! Somebody should have warned him! So, what would cause a perfectly sane manager to stick “WORK HARDER” posters up and not expect to be lynched? Command and control thinking as at it’s heart control through commands. The purpose … Continue reading

Posted in customer, deming, systemz comix, Uncategorized | Tagged , , | Leave a comment

The Victoria Pendleton post

I am not what I think I am. I am not what you think I am. I am what I think you think I am. Got that? It’s called “the looking glass self”  theory. Briefly, people construct their identity based on … Continue reading

Posted in command and control, customer, psychology, systems thinking | Tagged , , | Leave a comment

9 questions about your cake and you

Organisations are layer cakes. There is a long way between the cherries on the top and the damp base at the bottom. Answer these 9 questions to align yourself in the cake and find out what that means for you … Continue reading

Posted in command and control, customer, deming, purpose, systems thinking, Uncategorized | Tagged , | Leave a comment