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- So long, and thanks for all the fish
- How soon is now?
- The Kung Fu Panda principle.
- 3 reasons why I hate pretty graphs
- How to make the world seem REEAAALLLY BOORRRIIIING
- The 2,500 year old lesson everybody ignores cos it’s too hard
- I am a police officer.
- When is a team meeting NOT a team meeting?
- Folk management
- Double Trouble
- Toads
- WANTED: systemsy stuff to cheer me up
- The secret management model that must not be named
- Why WIFFY’s are bad and to be squashed at birth
- First they came for the desks, and nobody said NUFFINK
- Vanity of vanities, all is vanity OR Why webstats don’t exist
- One more time… Why values are a pile of cobbler’s
- How i learned to skip with Toyota
- The man who mistook his wife for an actual change in performance
- There are only 6 graphs you’ll ever see on a performance report and they’re all rubbish. Here they are.
- If it’s too complicated to understand it’s probably total nonsense
- Can you count up to 8?
- I am totally positive
- I am totally negative
- Thor describes my purpose
- I openly mock Myers Briggs, but an INTP would do
- The Law Of The Instrument
- Reality has a liberal bias
- Why killing Sweat Angels is the most valuable work I do all day
- Cloud cuckoo-land
- Dear Santa, All I want for Christmas is a pony
- One weird trick to design your organisation, in one easy step! (Management consultants will HATE you!)
- The Varieties of Human Work
- There really is only one test!
- The Curious Case Of The Chart That Didn’t Bark In The Night
- Looking good, Billy Ray!
- Computers are weird
- We’re number 2! We’re number 2! Yay us! Now who’s US exactly?
- I am an average employee
- How to be hopelessly untrendy
- Why you SHOULDN’T try to improve performance measures!
- The sun is in Uranus
- Lean, ISO and 6 Sigma all walk into a bar. Hilarity ensues.
- Three Reasons Why National Customer Service Week Is Rubbish! Again!
- What’s the purpose of a-SHUT UP AND TAKE MY MONEY!
- How to have an organisational detox!
- Your job is not what you think it is
- This mug cost £224,000,000
- Wanted: idle, indifferent and irresponsible staff for absurd work.
- You are no Daniel Kahneman, sir, and I would have you unhand me before I call the gendarmie
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Tag Archives: customer
Cloud cuckoo-land
“What matters to me as a customer is getting everything for free. I’d appreciate it if all organisations could just go ahead and arrange that please. No, I didn’t think so.” This comment left on a recent post shows the typical command … Continue reading
Posted in clarity of purpose, command and control, customer, Demand, systems thinking, vanguard method
Tagged customer, Demand, study, what matters
10 Comments
What’s the purpose of a-SHUT UP AND TAKE MY MONEY!
I went into PC World last week to help make them into a business. I was going to do this by making myself into a customer of theirs. Until that happens, PC World is not a business, it is just … Continue reading
Posted in command and control, customer, systems thinking
Tagged customer, customer satisfaction, drucker, pc world
6 Comments
What colour is my work?
Here are coloured beads in 2 jars. A man (a slightly famous games designer in his 60s) every day takes a bead from the right jar and pops it into the jar on the left. Each bead represents a day. … Continue reading
Posted in customer, me doing it, purpose, systems thinking
Tagged customer, support service, value
3 Comments
Empty chairs and Teddy Bears
Who’s the most important person in your meetings? In Amazon, it’s an empty chair. When Amazon was starting out Jeff Bezos , the founder, made sure that at every meeting there was an empty chair brought to the boardroom table … Continue reading
Zombie Deming takes issue with a poster
Oh dear! Somebody should have warned him! So, what would cause a perfectly sane manager to stick “WORK HARDER” posters up and not expect to be lynched? Command and control thinking as at it’s heart control through commands. The purpose … Continue reading
Posted in customer, deming, systemz comix, Uncategorized
Tagged customer, deming, systemz comix
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The Victoria Pendleton post
I am not what I think I am. I am not what you think I am. I am what I think you think I am. Got that? It’s called “the looking glass self” theory. Briefly, people construct their identity based on … Continue reading
Posted in command and control, customer, psychology, systems thinking
Tagged customer, script, TA
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9 questions about your cake and you
Organisations are layer cakes. There is a long way between the cherries on the top and the damp base at the bottom. Answer these 9 questions to align yourself in the cake and find out what that means for you … Continue reading
Posted in command and control, customer, deming, purpose, systems thinking, Uncategorized
Tagged customer, layer
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