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- One more time… Why values are a pile of cobbler’s
- How i learned to skip with Toyota
- The man who mistook his wife for an actual change in performance
- There are only 6 graphs you’ll ever see on a performance report and they’re all rubbish. Here they are.
- If it’s too complicated to understand it’s probably total nonsense
- Can you count up to 8?
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- I openly mock Myers Briggs, but an INTP would do
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- Dear Santa, All I want for Christmas is a pony
- One weird trick to design your organisation, in one easy step! (Management consultants will HATE you!)
- The Varieties of Human Work
- There really is only one test!
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- I am an average employee
- How to be hopelessly untrendy
- Why you SHOULDN’T try to improve performance measures!
- The sun is in Uranus
- Lean, ISO and 6 Sigma all walk into a bar. Hilarity ensues.
- Three Reasons Why National Customer Service Week Is Rubbish! Again!
- What’s the purpose of a-SHUT UP AND TAKE MY MONEY!
- How to have an organisational detox!
- Your job is not what you think it is
- This mug cost £224,000,000
- Wanted: idle, indifferent and irresponsible staff for absurd work.
- You are no Daniel Kahneman, sir, and I would have you unhand me before I call the gendarmie
- Why do you need a hole in your head?
- Ooooohhh Matron!
- Why Not to Trust Statistics
- How to spoil someone for work (for ever more)
- Are you a policy fashion victim?
- Look around my eyes, don’t look into my eyes. LASER BEAMS come out ’em
- The 1 thing nobody has ever said about a scorecard (and the 7 things they often do)
- The Systemsy Policy Officer takes a bow
- E=Q*A FFS!
- Is this true?
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Tag Archives: customer service
Three Reasons Why National Customer Service Week Is Rubbish! Again!
Balloons! Oh Christ no…..that means it’s National Customer Service Week! Again! As this mistake is repeated every year, I’ve decided to start repeating the exact same blog post I first did two years ago. So, here again is Three Reasons Why … Continue reading
Posted in all wrong, customer, systems thinking
Tagged all wrong, customer service, fancy dress, staff engagement, systems thinking
3 Comments
Service Level Agreement- 3 little lies
A Service Level Agreement sounds so reasonable. Eminently reasonable. It sets out explicitly what will be done for a customer. A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user … Continue reading
3 reasons why National Customer Service Week is rubbish
It’s National Customer Service Week! Celebrate! Here at ThinkPurpose we love customers so we’d like to tell you about a fantastic event dedicated to improving service for the customer. Set up by the Institute [fancy!] of Customer Service … Continue reading
Posted in customer, plausible but untrue, systems thinking, vanguard method
Tagged customer service, systems thinking
5 Comments
How to spot when you are getting poor customer service
There is one foolproof method to spot when you are getting terrible customer service… You have to give GREAT customer service I often have to ring a helpdesk for some assistance, that is so poor that I have to make sure … Continue reading
