Tag Archives: Command and control

Service Level Agreement- 3 little lies

A Service Level Agreement sounds so reasonable. Eminently reasonable. It sets out explicitly what will be done for a customer. A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user … Continue reading

Posted in all wrong, command and control, systems thinking, thinking | Tagged , , , , | 4 Comments

How to write a report (part two)

Remember last week’s post told you all about How To Write A Report? To write a lush report you’ve got to remember not to just report numbers and facts but actually do some analysing because… The purpose of analysis is … Continue reading

Posted in change, command and control, learning, public sector, systems thinking, vanguard method | Tagged , , , | Leave a comment

Why public sector IT is like a fart

A council faced with an IT product WILL buy it in the end. It’s like holding in a fart. Sooner or later it’s going to happen, and nothing can hold it back forever.

Posted in command and control, public sector, RuinedByBestEfforts, systems thinking, tools | Tagged , , ,

Do you have a joke job?

I think “manager” is a Joke Job. I feel sorry for the people who are managers, they’ve been duped into believing that working hard and doing things right will be rewarded with a bigger and better job. In fact they’ve … Continue reading

Posted in command and control, leadership, systems thinking | Tagged , , | 3 Comments

This is what your brain looks like on Command & Control

We know it makes you stupid, but if you still think plans, policies and strategies are Good Things, why not spend your day acting according to a document written 6 months ago by a complete stranger? Try it.. You couldĀ have … Continue reading

Posted in all wrong, command and control, leadership, plans, purpose, strategic, systems thinking | Tagged , | Leave a comment

How to measure a meeting

I’ve been in a meeting today! How can I tell how successful the meeting was? Measure it! With numbers! -it was held in room 42 -it lasted 75 minutes -there were 10 people -there was 1 PowerPoint -I ate 2 … Continue reading

Posted in command and control, public sector, purpose, thinking | Tagged , , | 8 Comments

Magical thinking

“New Customer Service Standards:- New Customer Service Standards have been launched. Cards, leaflets and posters will now be appearing round the building to reinforce this message to all staff.” Appeared today. Will take effect when magical pixie dust has been … Continue reading

Posted in command and control, human brains are weird, plausible but untrue, setting a numerical target is like..., Uncategorized, very short posts | Tagged , | 2 Comments