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Here’s What You’ve Missed!
- So long, and thanks for all the fish
- How soon is now?
- The Kung Fu Panda principle.
- 3 reasons why I hate pretty graphs
- How to make the world seem REEAAALLLY BOORRRIIIING
- The 2,500 year old lesson everybody ignores cos it’s too hard
- I am a police officer.
- When is a team meeting NOT a team meeting?
- Folk management
- Double Trouble
- WANTED: systemsy stuff to cheer me up
- The secret management model that must not be named
- Why WIFFY’s are bad and to be squashed at birth
- First they came for the desks, and nobody said NUFFINK
- Vanity of vanities, all is vanity OR Why webstats don’t exist
- One more time… Why values are a pile of cobbler’s
- How i learned to skip with Toyota
- The man who mistook his wife for an actual change in performance
- There are only 6 graphs you’ll ever see on a performance report and they’re all rubbish. Here they are.
- If it’s too complicated to understand it’s probably total nonsense
- Can you count up to 8?
- I am totally positive
- I am totally negative
- Thor describes my purpose
- I openly mock Myers Briggs, but an INTP would do
- The Law Of The Instrument
- Reality has a liberal bias
- Why killing Sweat Angels is the most valuable work I do all day
- Cloud cuckoo-land
- Dear Santa, All I want for Christmas is a pony
- One weird trick to design your organisation, in one easy step! (Management consultants will HATE you!)
- The Varieties of Human Work
- There really is only one test!
- The Curious Case Of The Chart That Didn’t Bark In The Night
- Looking good, Billy Ray!
- Computers are weird
- We’re number 2! We’re number 2! Yay us! Now who’s US exactly?
- I am an average employee
- How to be hopelessly untrendy
- Why you SHOULDN’T try to improve performance measures!
- The sun is in Uranus
- Lean, ISO and 6 Sigma all walk into a bar. Hilarity ensues.
- Three Reasons Why National Customer Service Week Is Rubbish! Again!
- What’s the purpose of a-SHUT UP AND TAKE MY MONEY!
- How to have an organisational detox!
- Your job is not what you think it is
- This mug cost £224,000,000
- Wanted: idle, indifferent and irresponsible staff for absurd work.
- You are no Daniel Kahneman, sir, and I would have you unhand me before I call the gendarmie
- all wrong change clarity of purpose command and control communication customer data deming experiment human brains are weird information knowledge leadership learning me doing it plans plausible but untrue psychology public sector purpose questions statistics systems thinking systems thinking in housing benefits systemz comix targets thinking Uncategorized vanguard method very short posts
- 95% system 5% individual
- all wrong
- ashbys law
- Call centres
- chris argyris
- clarity of purpose
- cognitive bias
- Command and control
- command and control thinking
- control charts
- customer service
- daniel kahneman
- defensive culture
- don't let the bastards grind you down
- double loop learning
- failure demand
- get knowledge
- John Seddon
- kittens are evil
- lean thinking
- local authority
- made to stick
- nassim taleb
- performance management
- performance reports
- policy officer
- public sector
- Seth Godin
- signal and noise
- single loop learning
- some people hate systems thinking
- systems thinking
- systems thinking fundamentals
- systemz comix
- thinking not tools
- thinking system performance
- Vanguard method
- Very short posts
- Zombie Deming
Tag Archives: all wrong
I am relentlessly negative about all of the following -Targets -Plans -Best practice -Benchmarking -Strategic awaydays -Strategic plans -Strategic anythings -Performance appraisals -Service Standards -Scrums (outside of a rugby game) -Trendlines -Assessments for access to services -Policies -Target operating models … Continue reading
Balloons! Oh Christ no…..that means it’s National Customer Service Week! Again! As this mistake is repeated every year, I’ve decided to start repeating the exact same blog post I first did two years ago. So, here again is Three Reasons Why … Continue reading
Read this first. It was very popular and there’s marbles in it. If you’re too lazy here’s a summary: I went to the executive leadership team, I talked to them about something that started with studying demand and eventually led to huge … Continue reading
Performance Management doesn’t manage performance. Distance from the work doesn’t provide senior leaders with a strategic view. Distance provides distance. Signing off reports does not ensure quality. It ensures they are slightly worse. Not doing the right thing because “we’ve … Continue reading
I work in performance in the public sector. I believe in my line of work. I think helping people learn how to understand work using data is useful and important. But I don’t think that everything that happens in my … Continue reading
As you read this lots of keen, dedicated young men and women are improving the world through typing. They think it will. If they didn’t, typing as a job would be silly wouldn’t it? The job of “typist” disappeared along … Continue reading
Here is a litmus test. Read this link from Bloomberg Businessweek. What do you think when you read: “I wanted a happy culture. So I fired all the unhappy people.” “If you want an innovative team, you simply can’t include victims. Fire … Continue reading
“I am a born leader. I lead by example, being quick to make decisions. It’s all about solutions, it’s not about problems” This is Jade Nash. You know her, she might sit opposite you. She might be your boss. Heaven … Continue reading
Look at your desk. Go on. Now look at the photo. Do they look similar? If so, congratulations! You are LEAN! This photo tells the infamous story of how the DWP approached improving its service by putting tape on staff … Continue reading
As you are no doubt aware, I had a gas leak. I complained about it, and there was a to-do over whether some boxes were ticked, or whether gas leaked out of a pipe. Both can’t be true, obviously. It … Continue reading
“It’s time to play the music It’s time to light the lights” Ever since I found out about systems thinking the world of conventional work, any work, has seemed more and more surreal. “It’s time to meet the Muppets on … Continue reading
From this brilliant article in the Guardian, asking the people who set prices why certain things are so expensive. Below is an extract from the section on why train tickets are so expensive and difficult to understand for customers. GW … Continue reading
It’s 5 days after Easter and the local supermarket has piles of reduced price chocolate Easter eggs by the checkouts. The egg above is a premium brand of milk chocolate, organic and contains a luxurious 37% cocoa solids, high for … Continue reading
There’s nothing sadder than an empty filing cabinet. Eliminate the hunger of YOUR filing cabinets by feeding them this nutritious diet of paper-based work substitutes. 1: An appraisal form. Typed up. This will lead to a very different approach to managing … Continue reading
It’s not all cream cakes and beer in systems thinking. Here’s seven things you’ll have to put up with if you start getting curious and learning. You’ll still work in command-and-control land. Everything around you won’t have changed but you … Continue reading
A colleague is leaving and is clearing their desk and cupboards of decades of training manuals, never used, as the training was never used. It is like unearthing the last few decades of training fads that have plagued the public sector. … Continue reading
First act. Find data to justify yourself. Move onto something else. Repeat. – Posted using BlogPress from my iPhone
70% to 80% of BPI/BPR projects fail, the same as the % of projects in general that fail. There is also the well known 98% of companies that don’t see anticipated results from their lean programme There is an excellent article … Continue reading
ISO9001! God, what was i thinking? I was a qualifed lead auditor, and i loved it. I know, really. Sadly, here are the reasons I loved ISO9001 The manuals. There are so many manuals. You have your Quality Manual, the ISO9001 … Continue reading