Tag Archives: all wrong

I am totally negative

I am relentlessly negative about all of the following -Targets -Plans -Best practice -Benchmarking -Strategic awaydays -Strategic plans -Strategic anythings -Performance appraisals -Service Standards -Scrums (outside of a rugby game) -Trendlines -Assessments for access to services -Policies -Target operating models … Continue reading

Posted in all wrong, command and control | Tagged | 1 Comment

Three Reasons Why National Customer Service Week Is Rubbish! Again!

Balloons! Oh Christ no…..that means it’s National Customer Service Week! Again! As this mistake is repeated every year, I’ve decided to start repeating the exact same blog post I first did two years ago. So, here again is Three Reasons Why … Continue reading

Posted in all wrong, customer, systems thinking | Tagged , , , , | 3 Comments

7 ways to do the Vanguard Method all wrong

Read this first. It was very popular and there’s marbles in it. If you’re too lazy here’s a summary: I went to the executive leadership team, I talked to them about something that started with studying demand and eventually led to huge … Continue reading

Posted in me doing it, systems thinking, vanguard method | Tagged , , , | 2 Comments

Mordecai and Rigby clear up a few common misconceptions

Performance Management doesn’t manage performance. Distance from the work doesn’t provide senior leaders with a strategic view. Distance provides distance. Signing off reports does not ensure quality. It ensures they are slightly worse. Not doing the right thing because “we’ve … Continue reading

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How to spot a performance management

I work in performance in the public sector. I believe in my line of work. I think helping people learn how to understand work using data is useful and important. But I don’t think that everything that happens in my … Continue reading

Posted in command and control, communication, leadership, plausible but untrue, systems thinking | Tagged , , | 1 Comment

Saving the world through typing

As you read this lots of keen, dedicated young men and women are improving the world through typing. They think it will. If they didn’t, typing as a job would be silly wouldn’t it? The job of “typist” disappeared along … Continue reading

Posted in plans, systems thinking | Tagged , , | Leave a comment

Litmus test

Here is a litmus test. Read this link from Bloomberg Businessweek.  What do you think when you read: “I wanted a happy culture. So I fired all the unhappy people.”  “If you want an innovative team, you simply can’t include victims. Fire … Continue reading

Posted in leadership, systems thinking, very short posts | Tagged , | 2 Comments