Tag Archives: adult social care

How NOT to do demand

Just like Batman, demand management is an insane attempt to solve a problem. In this case demand ¬†management is an attempt to solve the problem of less money in the public sector, but in a totally insane way. We here … Continue reading

Posted in all wrong, clarity of purpose, command and control, Demand, purpose, systems thinking, targets, vanguard method | Tagged , , , , | 4 Comments

How to hide Fred in a performance report

These are clients of an Adult Social Care service, look how unhappy they are… These are the symbols on the performance report for that very same service…. Why are these so different? The faces of the old people are measuring … Continue reading

Posted in command and control, customer, data, systems thinking | Tagged , , , | 1 Comment