Category Archives: vanguard method

I am totally positive

I am relentlessly positive about all of the following… -Going to where work is and finding out what happens to customer’s problems -Getting raw data about customers or how we do work that has never been collected before -Sifting signal … Continue reading

Posted in systems thinking, vanguard method | Tagged | 1 Comment

Cloud cuckoo-land

“What matters to me as a customer is getting everything for free. I’d appreciate it if all organisations could just go ahead and arrange that please. No, I didn’t think so.” This comment left on a recent post shows the typical command … Continue reading

Posted in clarity of purpose, command and control, customer, Demand, systems thinking, vanguard method | Tagged , , , | 9 Comments

One weird trick to design your organisation, in one easy step! (Management consultants will HATE you!)

Don’t design your organisation for efficiency for managing demand for digital by default to achieve strategic priorities by copying best practice So what do you do then? Do Design against customer purpose That’s it. The predictable value demands presented by … Continue reading

Posted in clarity of purpose, command and control, customer, purpose, systems thinking, vanguard method | Tagged , | 6 Comments

Computers are weird

Computers are weird. People sit with both open hands held next to each other in front of their body, their palms down. Fingers wiggling. They call this work. They call it work cos they’re at work, and that’s where they … Continue reading

Posted in clarity of purpose, command and control, purpose, systems thinking, vanguard method | Tagged , , | 4 Comments

We’re number 2! We’re number 2! Yay us! Now who’s US exactly?

About a month or so ago I started getting loooaads of traffic for a really old post from when the blog was still good. This one was about 4 German words we should all use, which is why it was … Continue reading

Posted in communication, learning, systems thinking, vanguard method | Tagged , , , , | 20 Comments

How to have an organisational detox!

Ever wanted to empty your mind of organisational bumf? Start again with a fresh clear mind, untainted by this year’s key strategic priority aims? This seasons value statements cluttering your head up too much to think straight? Have an organisational detox! The … Continue reading

Posted in all wrong, command and control, plausible but untrue, systems thinking, vanguard method | Tagged , , , , | 1 Comment

E=Q*A FFS!

In my last post we all had a good giggle about how some improvement methods relegate the actual improvement to an afterthought, with managers doing it as a result of being sold and persuaded of a really good idea provided to … Continue reading

Posted in command and control, lean thinking, plausible but untrue, public sector, systems thinking, vanguard method | Tagged , , , | 4 Comments