Category Archives: tools

The Law Of The Instrument

Posted on January 21, 2017 by

I can’t stand digital by default. -How about analogue by default instead? I can’t stand digital evangelists. -How about analogue evangelists instead? I can’t stand Head of Digital. -How about Head of Analogue instead? I can’t stand digital offering. -How about … Continue reading →

Posted in all wrong, command and control, public sector, systems thinking, tools | Tagged , , , | 20 Comments

Why public sector IT is like a fart

Posted on February 26, 2015 by

A council faced with an IT product WILL buy it in the end. It’s like holding in a fart. Sooner or later it’s going to happen, and nothing can hold it back forever.

Posted in command and control, public sector, RuinedByBestEfforts, systems thinking, tools | Tagged , , ,

How to run a call centre

Posted on December 10, 2014 by

The following story was provided by a fellow onion working somewhere in the world. I’ve changed the details to provide anonymity. …there was a company that wanted to find out how to sell more to its customers. It bought a voice recognition … Continue reading →

Posted in RuinedByBestEfforts, systemz comix, targets, tools | Tagged , , ,

Fedoras and other hallmarks of failure

Posted on November 23, 2014 by

Have you noticed the HUGE amount of men in their 20s and 30s who wear Fedoras? A fedora is a hat that Humphrey Bogart or Indiana Jones wears. However the typical fedora wearer these days looks more like this… As Urban Dictionary … Continue reading →

Posted in all wrong, systems thinking, thinking, tools, vanguard method | Tagged , ,

Kanban dos and don’ts

Posted on March 10, 2014 by

An Infographic I did for my team when we introduced a kanban for team work. Not necessarily correctly, or usefully, but there it is anyway blocking my view out the window. Any mistakes or errors of understanding or communication, all … Continue reading →

Posted in knowledge, me doing it, tools | Tagged , , | 8 Comments

Enter Kanban

Posted on June 10, 2013 by

Now scroll down. All the way down here please. Almost there. 5. 4 3 2 1 About here will do. Now, list as many of those objects as you can. After you’ve done that scroll down. More please. More than … Continue reading →

Posted in me doing it, plans, public sector, tools | Tagged | 8 Comments

Digital by default

Posted on November 21, 2012 by

There are few things in life more complex than buying a loaf of bread. But there are some.

Posted in plausible but untrue, systems thinking, tools, Uncategorized | Tagged , | 1 Comment

Lean, OBA, Prince2 and Slimming World

Posted on October 23, 2012 by

Can you spot the odd one out? Sorry, I trapped you. There isn’t an odd one out. They’re all the same. When they don’t work they blame the user for not doing it properly. Dieting doesn’t work. Ask the All-Party … Continue reading →

Posted in plausible but untrue, systems thinking, tools, Uncategorized | Tagged , , , | 4 Comments