Category Archives: tools

The Law Of The Instrument

Posted on January 21, 2017 by

I can’t stand digital by default. -How about analogue by default instead? I can’t stand digital evangelists. -How about analogue evangelists instead? I can’t stand Head of Digital. -How about Head of Analogue instead? I can’t stand digital offering. -How about … Continue reading →

Posted in all wrong, command and control, public sector, systems thinking, tools | Tagged , , , | 20 Comments

Why public sector IT is like a fart

Posted on February 26, 2015 by

A council faced with an IT product WILL buy it in the end. It’s like holding in a fart. Sooner or later it’s going to happen, and nothing can hold it back forever.

Posted in command and control, public sector, RuinedByBestEfforts, systems thinking, tools | Tagged , , ,

How to run a call centre

Posted on December 10, 2014 by

The following story was provided by a fellow onion working somewhere in the world. I’ve changed the details to provide anonymity. …there was a company that wanted to find out how to sell more to its customers. It bought a voice recognition … Continue reading →

Posted in RuinedByBestEfforts, systemz comix, targets, tools | Tagged , , ,

Fedoras and other hallmarks of failure

Posted on November 23, 2014 by

Have you noticed the HUGE amount of men in their 20s and 30s who wear Fedoras? A fedora is a hat that Humphrey Bogart or Indiana Jones wears. However the typical fedora wearer these days looks more like this… As Urban Dictionary … Continue reading →

Posted in all wrong, systems thinking, thinking, tools, vanguard method | Tagged , ,

Kanban dos and don’ts

Posted on March 10, 2014 by

An Infographic I did for my team when we introduced a kanban for team work. Not necessarily correctly, or usefully, but there it is anyway blocking my view out the window. Any mistakes or errors of understanding or communication, all … Continue reading →

Posted in knowledge, me doing it, tools | Tagged , , | 8 Comments

Enter Kanban

Posted on June 10, 2013 by

Now scroll down. All the way down here please. Almost there. 5. 4 3 2 1 About here will do. Now, list as many of those objects as you can. After you’ve done that scroll down. More please. More than … Continue reading →

Posted in me doing it, plans, public sector, tools | Tagged | 8 Comments

Digital by default

Posted on November 21, 2012 by

There are few things in life more complex than buying a loaf of bread. But there are some.

Posted in plausible but untrue, systems thinking, tools, Uncategorized | Tagged , | 1 Comment