Category Archives: thinking

The 1 thing nobody has ever said about a scorecard (and the 7 things they often do)

What people often say about scorecards 1. This colour symbol is wrong, shouldn’t it be a green? 2. Why isn’t that an up arrow? 3. There’s a spelling mistake in the comments 4. The formatting is slightly off. Needs more … Continue reading

Posted in all wrong, command and control, measures, purpose, questions, systems thinking, targets, thinking | Tagged , , | 6 Comments

Give it away for FREE!

Imagine you go to a bus-stop and take out a ten pound note and shout to the people waiting…. Everybody will think you’re mad and ignore you. Now imagine you took that £10 and posted it through your neighbour’s letterbox. … Continue reading

Posted in communication, customer, learning, systems thinking, thinking | Tagged , , | 2 Comments

Service Level Agreement- 3 little lies

A Service Level Agreement sounds so reasonable. Eminently reasonable. It sets out explicitly what will be done for a customer. A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user … Continue reading

Posted in all wrong, command and control, systems thinking, thinking | Tagged , , , , | 4 Comments

I’m a glittering generality!

I have a job! A proper job which pays taxes, but I’m no hard working taxpayer. This is not because I’m bone idle, though I am, but because “hard working taxpayers” don’t exist. There are people who work hard at a job, … Continue reading

Posted in communication, plans, systems thinking, thinking | Tagged , , , , | Leave a comment

Naughty…but nice

Say the phrase “Command and control management” out loud. Doesn’t sound nice does it? What do you think when you hear it? Things like… Call centre staff told to poo on their own time. Hospital patients dying to meet hospital targets. … Continue reading

Posted in all wrong, change, command and control, public sector, systems thinking, thinking, vanguard method | Tagged , , , , | 8 Comments

What fresh hell is THIS?

No fresh hell sweetie. Just the latest incarnation of a stale and very familiar hell. Do you recognise this… yawning at yet another exactly-the-same organisational transformation? wiping sleep out of your eyes at yet another whizz-bang IT venture that’ll save lots … Continue reading

Posted in command and control, learning, public sector, systems thinking, thinking, vanguard method | Tagged , , | 8 Comments

Miss Universe and who’s to blame

Miss Colombia was crowned Miss Universe 2015! And THEN a few minutes later, the tiara was removed from her head, the sash from her shoulders and put on Miss Philippines. Miss Philippines was now Miss Universe instead of poor Miss … Continue reading

Posted in human brains are weird, systems thinking, thinking | Tagged , , , , | Leave a comment