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- 3 reasons why I hate pretty graphs
- How to make the world seem REEAAALLLY BOORRRIIIING
- The 2,500 year old lesson everybody ignores cos it’s too hard
- I am a police officer.
- When is a team meeting NOT a team meeting?
- Folk management
- Double Trouble
- Toads
- WANTED: systemsy stuff to cheer me up
- The secret management model that must not be named
- Why WIFFY’s are bad and to be squashed at birth
- First they came for the desks, and nobody said NUFFINK
- Vanity of vanities, all is vanity OR Why webstats don’t exist
- One more time… Why values are a pile of cobbler’s
- How i learned to skip with Toyota
- The man who mistook his wife for an actual change in performance
- There are only 6 graphs you’ll ever see on a performance report and they’re all rubbish. Here they are.
- If it’s too complicated to understand it’s probably total nonsense
- Can you count up to 8?
- I am totally positive
- I am totally negative
- Thor describes my purpose
- I openly mock Myers Briggs, but an INTP would do
- The Law Of The Instrument
- Reality has a liberal bias
- Why killing Sweat Angels is the most valuable work I do all day
- Cloud cuckoo-land
- Dear Santa, All I want for Christmas is a pony
- One weird trick to design your organisation, in one easy step! (Management consultants will HATE you!)
- The Varieties of Human Work
- There really is only one test!
- The Curious Case Of The Chart That Didn’t Bark In The Night
- Looking good, Billy Ray!
- Computers are weird
- We’re number 2! We’re number 2! Yay us! Now who’s US exactly?
- I am an average employee
- How to be hopelessly untrendy
- Why you SHOULDN’T try to improve performance measures!
- The sun is in Uranus
- Lean, ISO and 6 Sigma all walk into a bar. Hilarity ensues.
- Three Reasons Why National Customer Service Week Is Rubbish! Again!
- What’s the purpose of a-SHUT UP AND TAKE MY MONEY!
- How to have an organisational detox!
- Your job is not what you think it is
- This mug cost £224,000,000
- Wanted: idle, indifferent and irresponsible staff for absurd work.
- You are no Daniel Kahneman, sir, and I would have you unhand me before I call the gendarmie
- Why do you need a hole in your head?
- Ooooohhh Matron!
- Why Not to Trust Statistics
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Category Archives: thinking
3 reasons why I hate pretty graphs
People prefer the pretty guy over the uglier guy cos they like pretty things more than they like things that are right. For over a decade I’ve been working in an area where the obsession has been about finding just … Continue reading
Posted in data, measures, statistics, systems thinking, thinking, vanguard method
Tagged measures, run chart, scorecards, variation
7 Comments
Vanity of vanities, all is vanity OR Why webstats don’t exist
I’ve been learning how to get data on our website usage from Google Analytics. It’s very hard, both cos Google Analytics front end is so badly designed and cos you need to learn how websites work. There’s lots of different … Continue reading
Posted in command and control, customer, data, learning, systems thinking, thinking
Tagged Call centres, google analytics, measures, vanity metrics, webstats
6 Comments
One more time… Why values are a pile of cobbler’s
This month I’m going to be handed a piece of paper with the Organisation’s new “Values and behaviours”, in my annual performance review. So this means what I value and how I behave will change once I read what they’re … Continue reading
Posted in change, command and control, psychology, thinking
Tagged appraisals, change, values
9 Comments
I openly mock Myers Briggs, but an INTP would do
Remember the ThinkPurpose team role quiz? Well, turns out I was a racoon. But ignoring all the distastefulness of categorising people into 16 types in a Buzzfeed style quiz based on bleeding JUNGIAN ARCHETYPES, let’s… Oh, hang on…I CAN’T ignore this idiocy. … Continue reading
Looking good, Billy Ray!
This is a systems thinking blog. There’s a type of systems thinking I don’t mention here called Soft Systems Methodology, or SSM. I’ve never actually used it as a method, not out loud and proud. But the key word is … Continue reading
Posted in change, systems thinking, thinking
Tagged clarity of purpose, Peter Checkland, soft systems, SSM
5 Comments
You are no Daniel Kahneman, sir, and I would have you unhand me before I call the gendarmie
This is Daniel Kahneman He won a Nobel prize, he has written loads of books, all about how you think and how you make decisions. He has simply loads to offer to help people make better decisions. You’d think that people … Continue reading
Posted in all wrong, psychology, systems thinking, thinking
Tagged daniel kahneman, leaders, systems thinking, Thinking
6 Comments
Look around my eyes, don’t look into my eyes. LASER BEAMS come out ’em
I am trained in advanced persuasion and negotiation. Advanced, mind. So much so that you really should look around my eyes, not into my eyes, cos God knows what I could do with my madd skillz in brain manipulation. This … Continue reading
Posted in experiment, plausible, plausible but untrue, systems thinking, thinking
Tagged Experiment, learning, persuade, selling
2 Comments
