Category Archives: systems thinking in housing benefits

How to break the first rule of systems thinking

The problem with having to go into a room to speak about systems thinking is The First Rule. You know, the first rule… 3 months ago I had to go into the senior leadership team meeting to say what had … Continue reading

Posted in communication, me doing it, systems thinking in housing benefits, vanguard method | Tagged , | 31 Comments

How to be better and quicker

Here are some giddy people finding out what is a more effective method, batch and queue or 1-piece flow. They are competing enveloping letters to find out the difference in speed and quality of work produced when using these 2 … Continue reading

Posted in command and control, systems thinking, systems thinking in housing benefits | Tagged , , , , | 10 Comments

How to get it

Has she got it? Well, has she? This is what I’ve heard people ask, if someone has got it or not. Meaning systems thinking. Of course. It’s not like getting the measles, I know that, but I’ve been puzzled for … Continue reading

Posted in command and control, learning, me doing it, systems thinking in housing benefits, thinking, vanguard method | Tagged , , , | 5 Comments

How to make a pig fatter (part 2 of 2)

The best customer feedback I’ve ever seen. And nobody asked them for it. Customers were so delighted at their re-designed service they spontaneously said these words. But before all this, before the thinking changed the service, this was how we … Continue reading

Posted in customer, knowledge, me doing it, systems thinking, systems thinking in housing benefits | Tagged | 1 Comment

Guerilla Systems Thinking

Q: How do you “do” systems thinking if you dont have authority or resources or a project board or a programme or Cabinet approval?

Posted in systems thinking in housing benefits | Tagged , | 1 Comment

Systems thinking in Benefits-listening to demand (part 2)

Arguing is a good sign. Arguing is a good sign that people are engaging with listening to demand and are having to think through what they are there for. As described in the previous post, after each intial demand listening … Continue reading

Posted in Check, Demand, me doing it, systems thinking in housing benefits | 3 Comments

Systems thinking in Benefits-listening to demand (part 1)

Listening to demand is exciting. Really powerful and enjoyable. I loved sitting behind a reception desk listening and watching a young lad proudly show me how he had arranged his files and leaflets, and how he deals with different people … Continue reading

Posted in Check, Demand, me doing it, systems thinking in housing benefits, vanguard method | 5 Comments