Category Archives: questions

The 1 thing nobody has ever said about a scorecard (and the 7 things they often do)

What people often say about scorecards 1. This colour symbol is wrong, shouldn’t it be a green? 2. Why isn’t that an up arrow? 3. There’s a spelling mistake in the comments 4. The formatting is slightly off. Needs more … Continue reading

Posted in all wrong, command and control, measures, purpose, questions, systems thinking, targets, thinking | Tagged , , | 6 Comments

The Zinn Principle

We were not born critical of existing society. There was a moment in our lives (or a month, or a year) when certain facts appeared before us, startled us, and then caused us to question beliefs that were strongly fixed … Continue reading

Posted in learning, questions, systems thinking | Tagged | 2 Comments

How to be Bert or Ernie

. This is what happens in every organisation I’ve been in when someone more important asks someone less important for something. The someone-less-important doesn’t feel they can ask more about what it is that is needed, as the someone-more-important has … Continue reading

Posted in clarity of purpose, command and control, communication, questions | Tagged | Leave a comment

Learning is a thing

Today I learnt that… Nope, it’s gone.

Posted in deming, knowledge, learning, questions, systems thinking, very short posts | Tagged , | 1 Comment

3 word Deming

I found this sorry article left in a meeting room. As you can see, not much progress had been made. Flip charts in meeting rooms are brilliant evidence of the thinking that was in the room. Imagine that is you … Continue reading

Posted in deming, learning, questions, systems thinking | Tagged , , | 4 Comments

Think Data

Here is Seth telling it how it is. “presenting information […] in a way that allows people to hear and see and think, is one of the most powerful tools available to people who’d like to make change. It’s far more … Continue reading

Posted in plausible, questions, systems thinking, thinking | Tagged , | 3 Comments

Why listening beats questions 6 ways to Sunday

Q: What is the difference between asking questions and listening? A: One isn’t the same as the other, and neither is both. Yesterday I was taking my turn, as a good natured Policy Officer, asking staff about the draft council … Continue reading

Posted in me doing it, questions, thinking | Tagged , | 1 Comment