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Here’s What You’ve Missed!
- So long, and thanks for all the fish
- How soon is now?
- The Kung Fu Panda principle.
- 3 reasons why I hate pretty graphs
- How to make the world seem REEAAALLLY BOORRRIIIING
- The 2,500 year old lesson everybody ignores cos it’s too hard
- I am a police officer.
- When is a team meeting NOT a team meeting?
- Folk management
- Double Trouble
- WANTED: systemsy stuff to cheer me up
- The secret management model that must not be named
- Why WIFFY’s are bad and to be squashed at birth
- First they came for the desks, and nobody said NUFFINK
- Vanity of vanities, all is vanity OR Why webstats don’t exist
- One more time… Why values are a pile of cobbler’s
- How i learned to skip with Toyota
- The man who mistook his wife for an actual change in performance
- There are only 6 graphs you’ll ever see on a performance report and they’re all rubbish. Here they are.
- If it’s too complicated to understand it’s probably total nonsense
- Can you count up to 8?
- I am totally positive
- I am totally negative
- Thor describes my purpose
- I openly mock Myers Briggs, but an INTP would do
- The Law Of The Instrument
- Reality has a liberal bias
- Why killing Sweat Angels is the most valuable work I do all day
- Cloud cuckoo-land
- Dear Santa, All I want for Christmas is a pony
- One weird trick to design your organisation, in one easy step! (Management consultants will HATE you!)
- The Varieties of Human Work
- There really is only one test!
- The Curious Case Of The Chart That Didn’t Bark In The Night
- Looking good, Billy Ray!
- Computers are weird
- We’re number 2! We’re number 2! Yay us! Now who’s US exactly?
- I am an average employee
- How to be hopelessly untrendy
- Why you SHOULDN’T try to improve performance measures!
- The sun is in Uranus
- Lean, ISO and 6 Sigma all walk into a bar. Hilarity ensues.
- Three Reasons Why National Customer Service Week Is Rubbish! Again!
- What’s the purpose of a-SHUT UP AND TAKE MY MONEY!
- How to have an organisational detox!
- Your job is not what you think it is
- This mug cost £224,000,000
- Wanted: idle, indifferent and irresponsible staff for absurd work.
- You are no Daniel Kahneman, sir, and I would have you unhand me before I call the gendarmie
- all wrong change clarity of purpose command and control communication customer data deming experiment human brains are weird information knowledge leadership learning me doing it plans plausible but untrue psychology public sector purpose questions statistics systems thinking systems thinking in housing benefits systemz comix targets thinking Uncategorized vanguard method very short posts
- 95% system 5% individual
- all wrong
- ashbys law
- Call centres
- chris argyris
- clarity of purpose
- cognitive bias
- Command and control
- command and control thinking
- control charts
- customer service
- daniel kahneman
- defensive culture
- don't let the bastards grind you down
- double loop learning
- failure demand
- get knowledge
- John Seddon
- kittens are evil
- lean thinking
- local authority
- made to stick
- nassim taleb
- performance management
- performance reports
- policy officer
- public sector
- Seth Godin
- signal and noise
- single loop learning
- some people hate systems thinking
- systems thinking
- systems thinking fundamentals
- systemz comix
- thinking not tools
- thinking system performance
- Vanguard method
- Very short posts
- Zombie Deming
Category Archives: public sector
This notebook could save your bacon Here’s why [link] Daniel Kahneman was asked how we can improve our performance. Kahneman, the author of Thinking: Fast and Slow, replied, almost without hesitation, that you should go down to the local drugstore … Continue reading
In Prince2 it is best practice to conduct a Lessons Learned Exercise for the Lessons Learned Log to go into the Lessons Learned Report. I find it is much more useful to conduct a Lessons Not Learned Exercise. It’s far … Continue reading
We are coming up with this years Council Plan right now. There are a different amount of groupings, 3 so far, last year there were 5. They might be called themes, last year they were called priorities. Each year we … Continue reading
Now scroll down. All the way down here please. Almost there. 5. 4 3 2 1 About here will do. Now, list as many of those objects as you can. After you’ve done that scroll down. More please. More than … Continue reading
When/if I do get the chance to start doing something systemsy, I’ll come back here and type about it. Ideally that would be next week but I doubt it as it has been almost two years since I’ve had a … Continue reading
This my pen, there are many like it but this one is mine. My pen is my best friend. It is my life. I must master it as I must master my life. My pen, without me, is useless. Without … Continue reading
Value for money. That’s what. The public sector and Council’s in particular are obsessed with “value for money”. Or rather obsessed with the phrase, and where they are on associated league tables that purport to answer the foolish question they ask themselves, … Continue reading
There’s loads of guff in the public sector around “having a plan”. Contrary to expectations, planning doesn’t produce plans. No, the need for plans gives birth to planning, like: leadership strategic retreats to nice country hotels managerial away-days in acceptable Travel-Inn conference … Continue reading
Here are 13 reasons why you should buy the latest IT solution you will grow a thick mane of glossy lustrous hair. Chestnut brown. if you are small, you’ll grow big. and if you’re thick, you’ll turn clever. Yes, both. … Continue reading
You don’t have to spend decades in a Buddhist monastery staring at a wall to get enlightenment. Become a Policy Officer in a Local Authority! Here are 3 Eastern concepts I have become fully conversant with due to following the austere calling … Continue reading
ROLL UP! ROLL UP! Get your untested management assumptions here! People don’t like to think they’ve been made fools of. So they don’t think they’ve been made fools of, even when they have. And especially if they made fools of … Continue reading
The effect is exactly the opposite of what the words promise. Everyone propels himself forward, or tries to, for his own good, on his own life preserver. The organization is the loser. Merit rating rewards people who do well within … Continue reading
There is one foolproof method to spot when you are getting terrible customer service… You have to give GREAT customer service I often have to ring a helpdesk for some assistance, that is so poor that I have to make sure … Continue reading
I went to see my 9 year olds school work at his school this week, much to my dismay I found they were training him up to work in Performance Management. This is what he is learning. This is a … Continue reading
There is no such thing as “performance” to be “managed” Plans are monitored instead of reality. It involves people completely ignorant about an area of complex work making judgements on it using a coloured shape. Invariably a green one. It … Continue reading
[EDIT] Big screens only for this one it appears, sadly the image doesn’t display properly on my iPhone screen so may not on yours either. [EDIT EDIT] Exciting news! If you’re looking at this on an iPhone or other inferior … Continue reading
I started talking about systems thinking at work, and elicited interest. This is of course good, but I was asked to write something up on different management models. So I decided to do a cartoon instead. This is it, attached. … Continue reading
If you really want to ruin a good performance measure, you should give it to a performance management officer. I should know, I am one! But some organisations aren’t lucky/big enough to have any, so if you don’t have access … Continue reading
Here is a kitten in a cup. It is nice. Shall I tell you what isn’t nice though? Using performance indicators to “measure outcomes” in return for money. It is also called payment by results, it is used in a … Continue reading
“When you need me but do not want me, then I must stay. When you want me but no longer need me, then I have to go”
Are you going to clean up the mess the Audit Commission has left behind? The AC aren’t, so who is? They left behind a terrible legacy in the public sector, destructive ideas around plans, targets, standards and all the paraphernalia of a command and control … Continue reading