Category Archives: plausible but untrue

How to have an organisational detox!

Ever wanted to empty your mind of organisational bumf? Start again with a fresh clear mind, untainted by this year’s key strategic priority aims? This seasons value statements cluttering your head up too much to think straight? Have an organisational detox! The … Continue reading

Posted in all wrong, command and control, plausible but untrue, systems thinking, vanguard method | Tagged , , , , | 1 Comment

Look around my eyes, don’t look into my eyes. LASER BEAMS come out ’em

I am trained in advanced persuasion and negotiation. Advanced, mind. So much so that you really should look around my eyes, not into my eyes, cos God knows what I could do with my madd skillz in brain manipulation. This … Continue reading

Posted in experiment, plausible, plausible but untrue, systems thinking, thinking | Tagged , , , | 2 Comments

E=Q*A FFS!

In my last post we all had a good giggle about how some improvement methods relegate the actual improvement to an afterthought, with managers doing it as a result of being sold and persuaded of a really good idea provided to … Continue reading

Posted in command and control, lean thinking, plausible but untrue, public sector, systems thinking, vanguard method | Tagged , , , | 4 Comments

The one thing you shouldn’t bother changing and the one thing you should

Lots of organisations try to change culture. They try and change that loads. But nobody really knows what it is. Not enough to point at and say “that’s culture there” and “that isn’t“. The Harvard Business Review says… “there is … Continue reading

Posted in change, command and control, plausible but untrue, psychology, systems thinking | Tagged , , , , | 12 Comments

One weird trick to outfox the Henry Ford gambit

I done got a letter from a reader! Here is a dramatic reconstruction…. Remember these two diagrams? THIS one, the usual, the boring old triangle? And then there is this one, the one thats not a triangle, the one that … Continue reading

Posted in all wrong, command and control, plausible but untrue, public sector, purpose, strategic, systems thinking | Tagged , , , , ,

3 reasons why National Customer Service Week is rubbish

It’s National Customer Service Week! Celebrate!     Here at ThinkPurpose we love customers so we’d like to tell you about a fantastic event dedicated to improving service for the customer. Set up by the Institute [fancy!] of Customer Service … Continue reading

Posted in customer, plausible but untrue, systems thinking, vanguard method | Tagged , | 5 Comments

Stay safe, stay stupid

THANKS ZOMBIE DEMING! Enough of systems thinking, let’s talk stupid. Stupid is normally easy to spot. It’s walking into doors, slipping over banana skins and the like. But what happens if “stupid” is so normal, that nobody notices it? What … Continue reading

Posted in all wrong, command and control, plausible but untrue, systems thinking, thinking | Tagged , , , , | 6 Comments