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Here’s What You’ve Missed!
- So long, and thanks for all the fish
- How soon is now?
- The Kung Fu Panda principle.
- 3 reasons why I hate pretty graphs
- How to make the world seem REEAAALLLY BOORRRIIIING
- The 2,500 year old lesson everybody ignores cos it’s too hard
- I am a police officer.
- When is a team meeting NOT a team meeting?
- Folk management
- Double Trouble
- WANTED: systemsy stuff to cheer me up
- The secret management model that must not be named
- Why WIFFY’s are bad and to be squashed at birth
- First they came for the desks, and nobody said NUFFINK
- Vanity of vanities, all is vanity OR Why webstats don’t exist
- One more time… Why values are a pile of cobbler’s
- How i learned to skip with Toyota
- The man who mistook his wife for an actual change in performance
- There are only 6 graphs you’ll ever see on a performance report and they’re all rubbish. Here they are.
- If it’s too complicated to understand it’s probably total nonsense
- Can you count up to 8?
- I am totally positive
- I am totally negative
- Thor describes my purpose
- I openly mock Myers Briggs, but an INTP would do
- The Law Of The Instrument
- Reality has a liberal bias
- Why killing Sweat Angels is the most valuable work I do all day
- Cloud cuckoo-land
- Dear Santa, All I want for Christmas is a pony
- One weird trick to design your organisation, in one easy step! (Management consultants will HATE you!)
- The Varieties of Human Work
- There really is only one test!
- The Curious Case Of The Chart That Didn’t Bark In The Night
- Looking good, Billy Ray!
- Computers are weird
- We’re number 2! We’re number 2! Yay us! Now who’s US exactly?
- I am an average employee
- How to be hopelessly untrendy
- Why you SHOULDN’T try to improve performance measures!
- The sun is in Uranus
- Lean, ISO and 6 Sigma all walk into a bar. Hilarity ensues.
- Three Reasons Why National Customer Service Week Is Rubbish! Again!
- What’s the purpose of a-SHUT UP AND TAKE MY MONEY!
- How to have an organisational detox!
- Your job is not what you think it is
- This mug cost £224,000,000
- Wanted: idle, indifferent and irresponsible staff for absurd work.
- You are no Daniel Kahneman, sir, and I would have you unhand me before I call the gendarmie
- all wrong change clarity of purpose command and control communication customer data deming experiment human brains are weird information knowledge leadership learning me doing it plans plausible but untrue psychology public sector purpose questions statistics systems thinking systems thinking in housing benefits systemz comix targets thinking Uncategorized vanguard method very short posts
- 95% system 5% individual
- all wrong
- ashbys law
- Call centres
- chris argyris
- clarity of purpose
- cognitive bias
- Command and control
- command and control thinking
- control charts
- customer service
- daniel kahneman
- defensive culture
- don't let the bastards grind you down
- double loop learning
- failure demand
- get knowledge
- John Seddon
- kittens are evil
- lean thinking
- local authority
- made to stick
- nassim taleb
- performance management
- performance reports
- policy officer
- public sector
- Seth Godin
- signal and noise
- single loop learning
- some people hate systems thinking
- systems thinking
- systems thinking fundamentals
- systemz comix
- thinking not tools
- thinking system performance
- Vanguard method
- Very short posts
- Zombie Deming
Category Archives: learning
Harold MacMillan was once asked, what is most likely to blow governments off course, he replied… Events dear boy, events. And events is what organisations continue to believe will change things, events meaning one off things that happen. When they … Continue reading
I’ve been learning how to get data on our website usage from Google Analytics. It’s very hard, both cos Google Analytics front end is so badly designed and cos you need to learn how websites work. There’s lots of different … Continue reading
About a month or so ago I started getting loooaads of traffic for a really old post from when the blog was still good. This one was about 4 German words we should all use, which is why it was … Continue reading
Every organisation is a learning organisation. It’s just that most aren’t very good at it at all. Yes, I said it. A learning organisation is just any organisation, whether it chooses to learn how to get better at pursuing its … Continue reading
Q: How do you learn Kung Fu? A: Attend a 1 hour training session in Kung Fu. Hey presto…. April Fool! That won’t work, if you want to know Kung Fu you’d have to train for years. One hour will do … Continue reading
Imagine you go to a bus-stop and take out a ten pound note and shout to the people waiting…. Everybody will think you’re mad and ignore you. Now imagine you took that £10 and posted it through your neighbour’s letterbox. … Continue reading
I’ve never been trained in using control charts, never passed a test or worked with anyone who’s knowledgeable in them. Everything I’ve learned has been off of the Internet Or books, books as well, they’re famously good for learning. Cunninghams Law … Continue reading
No fresh hell sweetie. Just the latest incarnation of a stale and very familiar hell. Do you recognise this… yawning at yet another exactly-the-same organisational transformation? wiping sleep out of your eyes at yet another whizz-bang IT venture that’ll save lots … Continue reading
We were not born critical of existing society. There was a moment in our lives (or a month, or a year) when certain facts appeared before us, startled us, and then caused us to question beliefs that were strongly fixed … Continue reading
Remember last week’s post told you all about How To Write A Report? To write a lush report you’ve got to remember not to just report numbers and facts but actually do some analysing because… The purpose of analysis is … Continue reading
I was in a training room recently, with a bunch of people from around the council, and it was very dispiriting Because there wasn’t a lot to fill the time in, there were lots of STORIES being regailed to the room from … Continue reading
In the most strategic of rooms in my building, I found an agenda on a flipchart. It is not exceptional, it is typical. This probably happens in your building. This is how decisions are made…. *the photo is real **the words … Continue reading
I am not a dog. You are probably not a dog. So if you aren’t a dog why do you need…training? I was doing some work with a service and before we had even started gathering data, the number one … Continue reading
This is a fellow onion. Look how sad she is. We’d just finished, or rather abandoned, a project, so decided to do a lessons learned exercise. These are specific lessons we learnt during the work and what we wrote on … Continue reading
The most important things should be able to be boiled down into a few words. Or less.
Regular readers will be shrugging at the easiness of this quiz, but the rest of you… Is it Eric the scavenger? He is black, poor and the only one with a roof above his head that is made of corrugated … Continue reading
A philosophy club is starting soon at my son’s school. For 5 weeks, for one hour after lessons they will… “have the opportunity to think outside the box and explore new ideas that they may not have the chance to … Continue reading
This letter appeared on the internet in 2006. [Snopes, the bible of internet myths, says it’s truthfulness is undetermined. But just because it didn’t happen doesn’t mean it’s not true.] A few months ago I told my 9 year old … Continue reading
1: Performance manage at the strategic level What is said: “We performance manage at a higher level, conversations happen between senior leaders where we challenge delivery of outcomes, and identify where performance is slipping” What actually happens: Managers gossip about … Continue reading
Has she got it? Well, has she? This is what I’ve heard people ask, if someone has got it or not. Meaning systems thinking. Of course. It’s not like getting the measles, I know that, but I’ve been puzzled for … Continue reading
What’s worse? A dreamer or a cynic? Seth Godin posted his answer to that question last week. And got it all wrong.. So wrong, that here it is in full. Let’s see what he has to say… The selfish cynic … Continue reading
Today I learnt that… Nope, it’s gone.
I found this sorry article left in a meeting room. As you can see, not much progress had been made. Flip charts in meeting rooms are brilliant evidence of the thinking that was in the room. Imagine that is you … Continue reading
80% of conclusions drawn from Big Data are incorrect.[link] The UK government is investing £64 million in Big Data. [link] I was fooled by Big Data, you don’t have to be. Here is my story. Years ago I worked in an … Continue reading
Tell someone that targets don’t work, and it’s like telling them someone had just died. In a way it has, a small bit of their mind has ceased to be, the bit that made sense of work and how it … Continue reading
Managers working in the public sector are starving poor people because they are too lazy to bother picking up a book. Yes, I said that. The above graph shows the reasons why people are turning to food banks because they … Continue reading
Which one? Pick one.
Why does this old cemetery have such high thick walls? Why does it have a barred gate? With a lock on it? What’s inside that they are they trying to keep inside? Whatever’s buried here they really wanted to stay … Continue reading
I was blind, so had to be led to the sink by the man in the gas mask. He held my left hand expertly, not gingerly but with a tightness that told me he was in charge and I could … Continue reading
A great big Nazi bomb couldn’t scare these gents off their knowledge. But you wouldn’t need a bomb in most organisations. Not because people don’t like knowledge, but because you need a memory to have knowledge. Memory and knowledge aren’t about memorising lists of facts, like … Continue reading
Entirely understandable but…epic fail. No need to give up your own thoughts and copy everyone else’s! Inspired by this, and copying this virtually to the letter, here are “5 harsh truths you need to learn so you can live with your … Continue reading
I got an email from Vanguard today about some work they’ve done with O2. Full of the usual interesting stuff about concentrating on purpose and making it easier for customers to get what they want from you. have you ever … Continue reading
This notebook could save your bacon Here’s why [link] Daniel Kahneman was asked how we can improve our performance. Kahneman, the author of Thinking: Fast and Slow, replied, almost without hesitation, that you should go down to the local drugstore … Continue reading
In Prince2 it is best practice to conduct a Lessons Learned Exercise for the Lessons Learned Log to go into the Lessons Learned Report. I find it is much more useful to conduct a Lessons Not Learned Exercise. It’s far … Continue reading
“Just rang for a taxi – had an automated system in saying do you want to be picked up from X. Which I did so pressed 1….20 mins later no taxi so I rang them. Woman says ‘did you use … Continue reading
Remember this? The correct answer is……it falls to the ground. The answers you gave are below. 70% of you are correct! Well done! There is gravity on the moon, it is just weaker than on earth as the moon has … Continue reading
Red silly! That’s why you’re here. Pursuing the truth that lies behind the assumed surface of work seems a lot like being in the film The Matrix at times. These comments mention red pills and that. And so do other … Continue reading
ROLL UP! ROLL UP! Get your untested management assumptions here! People don’t like to think they’ve been made fools of. So they don’t think they’ve been made fools of, even when they have. And especially if they made fools of … Continue reading
You say you want a revolution, well you know we all want to change the world. John Lennon sang that, now I’m writing this. 101 tactics for low level, cubicle-dwelling systems thinkers. You’ve had the strategy, now here are your … Continue reading
[Image by acb.]
I went to see my 9 year olds school work at his school this week, much to my dismay I found they were training him up to work in Performance Management. This is what he is learning. This is a … Continue reading
[EDIT] Big screens only for this one it appears, sadly the image doesn’t display properly on my iPhone screen so may not on yours either. [EDIT EDIT] Exciting news! If you’re looking at this on an iPhone or other inferior … Continue reading
“be curious read widely try new things what people call intelligence just boils down to curiosity” aaron swartz (1986-2013)
5 things I have actually been told off for that could only happen in a command and control organisation. Saying “I don’t know“ Asking “What’s the purpose of this report I am writing?“ Saying “I don’t understand“ Sending around the … Continue reading
This year I came out. Lots of people knew I was that way inclined and in front of them I didn’t have to hide, but I wasn’t totally out. To some people I pretended and in some circumstances I pretended. There was … Continue reading