Category Archives: clarity of purpose

How NOT to do demand

Just like Batman, demand management is an insane attempt to solve a problem. In this case demand  management is an attempt to solve the problem of less money in the public sector, but in a totally insane way. We here … Continue reading

Posted in all wrong, clarity of purpose, command and control, Demand, purpose, systems thinking, targets, vanguard method | Tagged , , , , | 4 Comments

What business are you in?

 I was in Chicago airport, drinking from a water fountain, and I saw this out the corner of my eye…. I was intrigued, so I squatted  down next to the pillar and read the words… This is telling the poor … Continue reading

Posted in clarity of purpose, purpose, systems thinking | Tagged , , | 2 Comments

Three  things that will make you a brill presenter

Q: What’s better than the world’s best PowerPoint? A: No PowerPoint. Literally. The internet is full of good stuff on how to do, and not do, PowerPoint. The VERY best thing to do is avoid it altogether. Whatever you do, … Continue reading

Posted in clarity of purpose, communication, psychology, systems thinking | Tagged , ,

How to be Bert or Ernie

. This is what happens in every organisation I’ve been in when someone more important asks someone less important for something. The someone-less-important doesn’t feel they can ask more about what it is that is needed, as the someone-more-important has … Continue reading

Posted in clarity of purpose, command and control, communication, questions | Tagged | Leave a comment

How do you make it hard to find a job?

It is hard enough to find a job if you need one, but if you don’t work, the system that is supposed to support you find a job certainly doesn’t work too. It is broken at the most crucial part … Continue reading

Posted in clarity of purpose, public sector, purpose, systems thinking, systemz comix | Tagged , | 7 Comments

Wag the dog

Who wags the tail? Spot wags the tail. Who wags the tail where you work? I have learnt that everything starts with the customer. Resident, patient or pupil, whoever When they contact the doctor/council/police/whatever that’s where things start. You: -start … Continue reading

Posted in clarity of purpose, command and control, customer, public sector, systems thinking | Tagged , | 1 Comment

How to spot what’s in charge at work

Seth told us today how to tell who is important in an organization by using coloured badges. In an important project his company had worked out the “critical path”, the things that had to be done before anything else could … Continue reading

Posted in clarity of purpose, command and control, purpose, systems thinking | Tagged , | 1 Comment