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Here’s What You’ve Missed!
- So long, and thanks for all the fish
- How soon is now?
- The Kung Fu Panda principle.
- 3 reasons why I hate pretty graphs
- How to make the world seem REEAAALLLY BOORRRIIIING
- The 2,500 year old lesson everybody ignores cos it’s too hard
- I am a police officer.
- When is a team meeting NOT a team meeting?
- Folk management
- Double Trouble
- WANTED: systemsy stuff to cheer me up
- The secret management model that must not be named
- Why WIFFY’s are bad and to be squashed at birth
- First they came for the desks, and nobody said NUFFINK
- Vanity of vanities, all is vanity OR Why webstats don’t exist
- One more time… Why values are a pile of cobbler’s
- How i learned to skip with Toyota
- The man who mistook his wife for an actual change in performance
- There are only 6 graphs you’ll ever see on a performance report and they’re all rubbish. Here they are.
- If it’s too complicated to understand it’s probably total nonsense
- Can you count up to 8?
- I am totally positive
- I am totally negative
- Thor describes my purpose
- I openly mock Myers Briggs, but an INTP would do
- The Law Of The Instrument
- Reality has a liberal bias
- Why killing Sweat Angels is the most valuable work I do all day
- Cloud cuckoo-land
- Dear Santa, All I want for Christmas is a pony
- One weird trick to design your organisation, in one easy step! (Management consultants will HATE you!)
- The Varieties of Human Work
- There really is only one test!
- The Curious Case Of The Chart That Didn’t Bark In The Night
- Looking good, Billy Ray!
- Computers are weird
- We’re number 2! We’re number 2! Yay us! Now who’s US exactly?
- I am an average employee
- How to be hopelessly untrendy
- Why you SHOULDN’T try to improve performance measures!
- The sun is in Uranus
- Lean, ISO and 6 Sigma all walk into a bar. Hilarity ensues.
- Three Reasons Why National Customer Service Week Is Rubbish! Again!
- What’s the purpose of a-SHUT UP AND TAKE MY MONEY!
- How to have an organisational detox!
- Your job is not what you think it is
- This mug cost £224,000,000
- Wanted: idle, indifferent and irresponsible staff for absurd work.
- You are no Daniel Kahneman, sir, and I would have you unhand me before I call the gendarmie
- all wrong change clarity of purpose command and control communication customer data deming experiment human brains are weird information knowledge leadership learning me doing it plans plausible but untrue psychology public sector purpose questions statistics systems thinking systems thinking in housing benefits systemz comix targets thinking Uncategorized vanguard method very short posts
- 95% system 5% individual
- all wrong
- ashbys law
- Call centres
- chris argyris
- clarity of purpose
- cognitive bias
- Command and control
- command and control thinking
- control charts
- customer service
- daniel kahneman
- defensive culture
- don't let the bastards grind you down
- double loop learning
- failure demand
- get knowledge
- John Seddon
- kittens are evil
- lean thinking
- local authority
- made to stick
- nassim taleb
- performance management
- performance reports
- policy officer
- public sector
- Seth Godin
- signal and noise
- single loop learning
- some people hate systems thinking
- systems thinking
- systems thinking fundamentals
- systemz comix
- thinking not tools
- thinking system performance
- Vanguard method
- Very short posts
- Zombie Deming
Category Archives: clarity of purpose
Imagine you want to buy a bar of chocolate from a supermarket. You are sitting at home, so you need to get in your car, you need to drive to the supermarket, you need to park the car, you need … Continue reading
When people ask me, “So what do you do, where’d you work?” I reply… I’m a Policy Officer And inevitably people mishear that as police officer. “Oh really!” they exclaim, looking me up and down with surprise. Then I have … Continue reading
I stand on the periphery of “improvement activities” going on elsewhere in the organisation. I see things second and third hand through organisational gossip, i.e. people mentioning phrases or names of IT companies doing work elsewhere, somewhere. I’ve got no involvement … Continue reading
Most readers of this blog probably sit behind a desk all day, like me. Sipping tea in nice surroundings with nice people. They don’t have to push a mop around the floor cleaning up after others. Dreaming about the dignity … Continue reading
“What matters to me as a customer is getting everything for free. I’d appreciate it if all organisations could just go ahead and arrange that please. No, I didn’t think so.” This comment left on a recent post shows the typical command … Continue reading
One weird trick to design your organisation, in one easy step! (Management consultants will HATE you!)
Don’t design your organisation for efficiency for managing demand for digital by default to achieve strategic priorities by copying best practice So what do you do then? Do Design against customer purpose That’s it. The predictable value demands presented by … Continue reading
Computers are weird. People sit with both open hands held next to each other in front of their body, their palms down. Fingers wiggling. They call this work. They call it work cos they’re at work, and that’s where they … Continue reading
I was in Chicago airport, drinking from a water fountain, and I saw this out the corner of my eye…. I was intrigued, so I squatted down next to the pillar and read the words… This is telling the poor … Continue reading
Q: What’s better than the world’s best PowerPoint? A: No PowerPoint. Literally. The internet is full of good stuff on how to do, and not do, PowerPoint. The VERY best thing to do is avoid it altogether. Whatever you do, … Continue reading
. This is what happens in every organisation I’ve been in when someone more important asks someone less important for something. The someone-less-important doesn’t feel they can ask more about what it is that is needed, as the someone-more-important has … Continue reading
It is hard enough to find a job if you need one, but if you don’t work, the system that is supposed to support you find a job certainly doesn’t work too. It is broken at the most crucial part … Continue reading
Who wags the tail? Spot wags the tail. Who wags the tail where you work? I have learnt that everything starts with the customer. Resident, patient or pupil, whoever When they contact the doctor/council/police/whatever that’s where things start. You: -start … Continue reading
Seth told us today how to tell who is important in an organization by using coloured badges. In an important project his company had worked out the “critical path”, the things that had to be done before anything else could … Continue reading
Rule 1: Twerking is not the same as working! If you worked here how could you know what “work” actually was? You’ve only seen twerking. If you work in a place where you get your purpose from the mouth of a … Continue reading
The Germans have a language that seems a bit like Lego. You can stick lots of little bits together to make a new one that has never existed before. This way they can make all sorts of useful new words … Continue reading
“When people stop believing in God, they don’t believe in nothing — they believe in anything.” G.K. Chesterton Anything goes when purpose isn’t there to tie everyone to reality. There’s no fad too superficial, no gimmick too glib, no novelty … Continue reading
Organisms and organisations are systems that usually have purposes of their own. However, the parts of an organism (i.e., hearts, lungs, brain) do not have purposes of their own, but the parts of an organisation do. An organisation with purposeful … Continue reading
This man is Henry Rollins. He is one mean mother, as you can probably tell. He is also a publisher, stand up comedian, poet and bodybuilder. This is from his essay where he talks about lifting weights, something he credits … Continue reading
They say that if you can’t describe simply what something is, so somebody who doesn’t know about it can understand it, then you don’t really know it yourself. Look here! This is from here, a description of the different parts … Continue reading
You need not see what someone is doing to know if it is his vocation, you have only to watch his eyes: a cook mixing a sauce, a surgeon making a primary incision, a clerk completing a bill of lading, … Continue reading
A hero ventures forth from the world of common day into a region of supernatural wonder: fabulous forces are there encountered and a decisive victory is won: the hero comes back from this mysterious adventure with the power to bestow … Continue reading
When anything is done for… auditing purposes health & safety purposes regulatory purposes compliance purposes monitoring purposes inspection purposes training purposes regulation purposes data protection purposes data sharing purposes data purposes policy purposes transparency purposes statistical purposes watch-your-back purposes scatological … Continue reading
“the direction in which a compass needle normally points, towards the horizon on the left-hand side of a person facing east, or the part of the horizon lying in this direction” Now you have those careful clear words from the … Continue reading
If your purpose is vague and hazy, start finding out, go out and get knowledge about it. Look anywhere but a document. It’s never in there. Purpose doesn’t come with version control, isn’t written by a strategic planner and never … Continue reading
Keep systems thinking, and have a lovely day!
Take a good close-up look at this picture. That is the first thing that appears when I Google images of “leadership”. Not “dictator” or “complete dick” even. But who are the real dicks? The guy surfing the arrow, or the … Continue reading
Everybody loves Prince. The diminutive thex thimble, with his cheeky pencil moustache and cheeks hanging out of a pair of leather chaps, who wouldn’t? And everybody loves PRINCE too. The flabby paper factory, with its deliverables hanging out of a … Continue reading
Was it: to increase your customer satisfaction score? to increase the % of calls you answer? to increase the % of calls you answer within 20 seconds? to decrease your “wrap-time”? to increase the % of calls you handle between … Continue reading
Firefighter, School Crossing Patrol, Police Officer, Ambulance Paramedic. You can tell from the uniforms. Go into any workplace and see if by standing at the door you can tell what it is that happens there. If you are at the … Continue reading
There’s no such thing as alchemy. Despite that, I have been disappointing senior managers for years by failing to produce gold out of dross. Alchemy is still believed in, at the highest levels of organisations. There are senior managers who believe that the … Continue reading
The last post was about there being “no true value” of a measure, unless you define what you mean to measure, and that the way to know what you are supposed to be measuring is to define measure by purpose. … Continue reading
How many continents are there? 7! Say most people. North America South America Europe Africa Asia Australia Antarctica Continents are generally “understood to be large, continuous, discrete masses of land, ideally separated by expanses of water.” Asia, Africa and Europe … Continue reading
This man (above) is in a car aiming a Heckler and Koch gun at the photographer. This Koch in a car got away with it this week following pressure from the UK government on the French police to not pursue … Continue reading
As you are no doubt aware, I had a gas leak. I complained about it, and there was a to-do over whether some boxes were ticked, or whether gas leaked out of a pipe. Both can’t be true, obviously. It … Continue reading
It’s 5 days after Easter and the local supermarket has piles of reduced price chocolate Easter eggs by the checkouts. The egg above is a premium brand of milk chocolate, organic and contains a luxurious 37% cocoa solids, high for … Continue reading
There you go, 3 chords, now form a band. This cartoon from a Punk fanzine in the late 70’s tells you that you, yes you, can form a band. No years of training, no expert or arcane knowledge. It doesn’t … Continue reading
I had a gas leak last night. I live in a house that is about 50 years old, and I was contacted about 18 months ago by our gas infrastructure owner to replace and update my gas meter. After many … Continue reading
That’s OK! You can still learn lessons from your mug of tea. What can you learn from this mug of tea? Assuming you work in the adminisphere, and are therefore an adminisphereaucrat for short, look at the work you are … Continue reading
Silly. Un-needed. Harmful at times. They not worth the paper they are written on. The paper they are written on Read on for why!
Again, it’s a crime but here is Seth as he’s meant to be, as the systems thinker he doesn’t know he is. From here. There’s nothing wrong with having a plan Plans are great. But purpose is better. Purpose survives when … Continue reading
C&C Manager: “Where are your strategic measures then?” ST Manager: [pointing at a control chart] “Here. This is our most important measure, our measure of purpose. This is how we know how well we are doing.” C&C Manager: “No, you’ve shown me … Continue reading
“Great white shark. A mackerel! No, some man diving in a pool. Like that painting! No. Not that, erm, no idea. Whitebait!”
“Nations have no permanent friends or allies, they only have permanent interests.” Lord Palmerston, 19th century prime minister and foreign secretary There’s purpose for you.