Category Archives: change

Dear Santa, All I want for Christmas is a pony

You’ll not like this, but you’re not getting a pony for Christmas. You’re also not going to persuade your organisation to go systemsy.  You’re not going to get managers to ditch targets. You’ll not be introducing control charts throughout the … Continue reading

Posted in change, systems thinking | Tagged | 4 Comments

Looking good, Billy Ray!

This is a systems thinking blog. There’s a type of systems thinking I don’t mention here called Soft Systems Methodology, or SSM. I’ve never actually used it as a method, not out loud and proud. But the key word is … Continue reading

Posted in change, systems thinking, thinking | Tagged , , , | 5 Comments

Naughty…but nice

Say the phrase “Command and control management” out loud. Doesn’t sound nice does it? What do you think when you hear it? Things like… Call centre staff¬†told to poo on their own time. Hospital patients dying to meet hospital targets. … Continue reading

Posted in all wrong, change, command and control, public sector, systems thinking, thinking, vanguard method | Tagged , , , , | 7 Comments

The one thing you shouldn’t bother changing and the one thing you should

Lots of organisations try to change culture. They try and change that loads. But nobody really knows what it is. Not enough to point at and say “that’s culture there” and “that isn’t“. The Harvard Business Review says… “there is … Continue reading

Posted in change, command and control, plausible but untrue, psychology, systems thinking | Tagged , , , , | 12 Comments

How to write a report (part two)

Remember last week’s post told you all about How To Write A Report? To write a lush report you’ve got to remember not to just report numbers and facts but actually do some analysing because… The purpose of analysis is … Continue reading

Posted in change, command and control, learning, public sector, systems thinking, vanguard method | Tagged , , , | Leave a comment

Not one reply

Exactly a week ago I invited readers to send in their own stories about how offering data, creating normative learning opportunities and plain nagging had resulted in some type of systemsy incident. That it is possible to create change upwards … Continue reading

Posted in change, deming, leadership, psychology, systems thinking, thinking, vanguard method | Tagged | 24 Comments

When I hear the word “values”… I reach for my gin

That man was a Nazi, and this blog has no truck with that, but I have a similar reaction to talk of organisational culture, in particular, values I don’t get values. I think they’ve been spoiled for me by too … Continue reading

Posted in change, public sector, systems thinking, thinking, vanguard method | Tagged , , | 3 Comments