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Here’s What You’ve Missed!
- So long, and thanks for all the fish
- How soon is now?
- The Kung Fu Panda principle.
- 3 reasons why I hate pretty graphs
- How to make the world seem REEAAALLLY BOORRRIIIING
- The 2,500 year old lesson everybody ignores cos it’s too hard
- I am a police officer.
- When is a team meeting NOT a team meeting?
- Folk management
- Double Trouble
- WANTED: systemsy stuff to cheer me up
- The secret management model that must not be named
- Why WIFFY’s are bad and to be squashed at birth
- First they came for the desks, and nobody said NUFFINK
- Vanity of vanities, all is vanity OR Why webstats don’t exist
- One more time… Why values are a pile of cobbler’s
- How i learned to skip with Toyota
- The man who mistook his wife for an actual change in performance
- There are only 6 graphs you’ll ever see on a performance report and they’re all rubbish. Here they are.
- If it’s too complicated to understand it’s probably total nonsense
- Can you count up to 8?
- I am totally positive
- I am totally negative
- Thor describes my purpose
- I openly mock Myers Briggs, but an INTP would do
- The Law Of The Instrument
- Reality has a liberal bias
- Why killing Sweat Angels is the most valuable work I do all day
- Cloud cuckoo-land
- Dear Santa, All I want for Christmas is a pony
- One weird trick to design your organisation, in one easy step! (Management consultants will HATE you!)
- The Varieties of Human Work
- There really is only one test!
- The Curious Case Of The Chart That Didn’t Bark In The Night
- Looking good, Billy Ray!
- Computers are weird
- We’re number 2! We’re number 2! Yay us! Now who’s US exactly?
- I am an average employee
- How to be hopelessly untrendy
- Why you SHOULDN’T try to improve performance measures!
- The sun is in Uranus
- Lean, ISO and 6 Sigma all walk into a bar. Hilarity ensues.
- Three Reasons Why National Customer Service Week Is Rubbish! Again!
- What’s the purpose of a-SHUT UP AND TAKE MY MONEY!
- How to have an organisational detox!
- Your job is not what you think it is
- This mug cost £224,000,000
- Wanted: idle, indifferent and irresponsible staff for absurd work.
- You are no Daniel Kahneman, sir, and I would have you unhand me before I call the gendarmie
- all wrong change clarity of purpose command and control communication customer data deming experiment human brains are weird information knowledge leadership learning me doing it plans plausible but untrue psychology public sector purpose questions statistics systems thinking systems thinking in housing benefits systemz comix targets thinking Uncategorized vanguard method very short posts
- 95% system 5% individual
- all wrong
- ashbys law
- Call centres
- chris argyris
- clarity of purpose
- cognitive bias
- Command and control
- command and control thinking
- control charts
- customer service
- daniel kahneman
- defensive culture
- don't let the bastards grind you down
- double loop learning
- failure demand
- get knowledge
- John Seddon
- kittens are evil
- lean thinking
- local authority
- made to stick
- nassim taleb
- performance management
- performance reports
- policy officer
- public sector
- Seth Godin
- signal and noise
- single loop learning
- some people hate systems thinking
- systems thinking
- systems thinking fundamentals
- systemz comix
- thinking not tools
- thinking system performance
- Vanguard method
- Very short posts
- Zombie Deming
Search Results for: listening to demand
Arguing is a good sign. Arguing is a good sign that people are engaging with listening to demand and are having to think through what they are there for. As described in the previous post, after each intial demand listening … Continue reading
Listening to demand is exciting. Really powerful and enjoyable. I loved sitting behind a reception desk listening and watching a young lad proudly show me how he had arranged his files and leaflets, and how he deals with different people … Continue reading
I’ve noticed that loads of people search the blog for the word “marbles” and I think it’s this post that they’re looking for. So here it is on the front page for easier findings. The problem with having to go … Continue reading
The problem with having to go into a room to speak about systems thinking is The First Rule. You know, the first rule… 3 months ago I had to go into the senior leadership team meeting to say what had … Continue reading
Rocket science? Piss easy. Just maths with equations calculators and that. Rocket engineering on the other hand…ROCK HARD The equations and science behind rockets are relatively straight forward (I am reliably informed by the internet). But the engineering of that, … Continue reading
The best customer feedback I’ve ever seen. And nobody asked them for it. Customers were so delighted at their re-designed service they spontaneously said these words. But before all this, before the thinking changed the service, this was how we … Continue reading
Hello Peter! Hello Jane! Do you know where the data is? Let’s go for look for it! Books! That’s a good idea! But not there Jane. Try again! Not in there! Not down there either! Where could it be? Is … Continue reading
And you. And everyone around you. That’s a SCIENTIFIC FACT.
Listening to demand is exciting, enjoyable and worthwhile I thought I knew about Systems Thinking, turned out I had just memorised content from books. People like looking at control charts You don’t need to follow good design when putting data … Continue reading
I have worked at a local authority for several years in performance management, the authority has no background in systems thinking and as far as I am aware no-one else there was interested. I spent my time consistently boring people … Continue reading
Why is it that a… …is a really essential thing to have? Here’s why! You’re the head cook in a primary school. It’s your job to design the menu and make the meals. You want to make the healthiest food … Continue reading
I done got a letter from a reader! Here is a dramatic reconstruction…. Remember these two diagrams? THIS one, the usual, the boring old triangle? And then there is this one, the one thats not a triangle, the one that … Continue reading
I went on holiday to Spain and this is what happened. At the “meet and greet” welcome meeting on the second day I gathered with other people in a sweaty room overlooking the pool outside. It looked lovely out there. … Continue reading
“Listening to the radio one day, I heard the story behind rocker David Lee Roth’s notorious insistence that Van Halen’s contracts with concert promoters contain a clause specifying that a bowl of M&M’s has to be provided backstage, but with … Continue reading
Firefighter, School Crossing Patrol, Police Officer, Ambulance Paramedic. You can tell from the uniforms. Go into any workplace and see if by standing at the door you can tell what it is that happens there. If you are at the … Continue reading
A person at work was talking me through something she was doing, explaining what it was trying to show. I was listening, and said “uh-huh. Interesting“. As it was. She replied, “It’s important because etc etc” I listened and agreed … Continue reading
There you go, 3 chords, now form a band. This cartoon from a Punk fanzine in the late 70’s tells you that you, yes you, can form a band. No years of training, no expert or arcane knowledge. It doesn’t … Continue reading