I am relentlessly positive about all of the following…
-Going to where work is and finding out what happens to customer’s problems
-Getting raw data about customers or how we do work that has never been collected before
-Sifting signal from noise
-Listening to a customer without saying anything back to them except to find out more
-Tracking work through our systems
-data informing decisions
-Asking why again
-Experimenting with method, knowing the only failed experiment is one where you don’t learn
-Learning something that matters about customers or work
-Value work and waste activity being understood as two entirely different things and treated accordingly
-Focusing on the problem that we are really trying to solve
-Support work helping core work helping customers
-Constancy of purpose
If I work in a place that does these things I will appear positive as I am positive about these things. The more of these things there are in a workplace the more positive I will appear to be, because these things work.
They work because they are based on a model of work and people that works
Pursuing any of these things is a good use of the money of whoever is paying me and helps people who are supposed to be helped by the organisation.
I am always positive about that, which is why I am always positive about doing all these things.