What people often say about scorecards
1. This colour symbol is wrong, shouldn’t it be a green?
2. Why isn’t that an up arrow?
3. There’s a spelling mistake in the comments
4. The formatting is slightly off. Needs more bold
5. Please tell me this been signed off by XYZ department
6. Yes, but what’s the real deadline?
7. The Director hasn’t signed off the figures yet.
What nobody has ever said about scorecards
1. I have learnt loads from this.
This could easily be paired with another thing nobody has ever said about scorecards…
“I have learnt nothing from this”
What people pay attention to, what concerns them, tells you what is valued.
The values of performance reporting in a command and control organisation seem to be:
• Neat and complete
• No surprises
• Professional and “official” in presentation, tone and content
Learning is not valued.
Imagine presenting a scrappily drawn pie chart on the back of a bus ticket that contained startling new data never seen before about the types and frequencies of demand.
If it were “allowed” into a senior executive boardroom, it shows that learning important new things about work is valued.
If it has to be signed off by the correct authorities before being allowed in the room, and accompanied by the correct coloured symbols and well punctuated commentary, then we are actually more interested in producing the modern business equivalent of medieval illuminated manuscripts.