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Here’s What You’ve Missed!
- The secret management model that must not be named
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- First they came for the desks, and nobody said NUFFINK
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- 95% system 5% individual all wrong appraisals ashbys law benchmarking blogging Call centres change chris argyris clarity of purpose cognitive bias Command and control command and control thinking communication control charts customer customer service daniel kahneman Data defensive culture deming documents don't let the bastards grind you down double loop learning engagement Experiment failure demand Flow get knowledge IT John Seddon kittens are evil leaders lean lean thinking learning local authority made to stick measures meetings motivation nassim taleb OBA Ofsted performance management performance reports Perspectives policy officer posiwid prince2 psychology public sector purpose questions reports sethgodin Seth Godin signal and noise single loop learning some people hate systems thinking statistics systems thinking systems thinking fundamentals systemz comix targets teams theory Thinking thinking not tools thinking system performance value Vanguard method variation Very short posts Zombie Deming
Can’t help I’m afraild. On the other hand, I can give you many stories of my failed attempts!
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No need, got loads of them.
Not one person has replied by the way. Been read several hundred times. It COULD BE complete crud, that there’s actually zero hope, that either people are interested in which case they’re already ONE OF US, or they’re not in which case they’re not and won’t be regardless of what you do.
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I don’t mean to add to the failed attempts but I will give you an example of a time when I tried to change the culture of my department. I started a cookie exchange for the Holidays and made it an open voluntary event for the entire department. My manager, at the time, took issue with the fact that I invited EVERYONE. She wanted for certain people to be EXCLUDED. Can you believe these people that can turn something as ‘wholesome’ as cookie exchange into a POWER PLAY manipulation match. I swear I work for demons. I do think that the Guidelines are great in theory and when applied will produce great outcomes. The problem is always the people – the people with their egos are the monkey wrench in any circumstance. Anyway – carry on with the great posts!!!
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Pingback: Not one reply | thinkpurpose
Ok, I am in a position to do this. New job (6 months in), little pertunia and can see with extremely clear glasses the command and control, micro management, target driven, binary environment where everyone walks round like a robot, talks like a robot and where management spend the majority of their time in a ‘meeting’ pushing pens, filling in forms about targets and how we have met them or not and those that haven’t will be disciplined (12 years a slave – I didn’t meet my target sir) proudly patting themselves on the back and how they agree the form filled in is lovely and wonderful, while back on the ‘shop floor’ people are needing help and underwriters are stressed because the system was designed by a board of idiots who think that over there in their ivory tower is the ideal place to work on a system because they have a super duper job title.
After reading your blog and others it’s made me realise, I am not alone, so I started today. Value and Failure demand coming in on my phone calls. 19 done, 2 value. Excel to the rescue to log it. It’s a start right?
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Brilliant, counting is where it starts, getting data on demand
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Well, I have planted the seed after 3 discussions today around ST. It will need a feck load of water for it to bloom, but it’s a start
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