“I’m sorry, but we are a big company” – a fragment about scale

Brilliant post about how scaling an organisation up seems to hard wire failure demand into their very organisational structure. VgVg.

Matt Edgar writes here

Recently I’ve been thinking a lot about scale…

Trello blog post backlog… but I struggle to get it all out as a single coherent narrative…

… so instead I want to tell a short story. It goes like this…

In order to supply my services to a large public organisation, I find my little company as a sub-sub-contractor in a Byzantine procurement framework. Anyone who believes the dogma that the private sector is inherently more efficient than public enterprise need only look at the outsourcing giants that squat in this space for empirical evidence that it is just as often the exact opposite.

A few weeks into my new contract, it becomes clear that the bureaucracy is incapable of paying the correct amount for work done. They ignore my suggestion that their timesheet system is treating half days…

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