I found this sorry article left in a meeting room.
As you can see, not much progress had been made.
Imagine that is you in that room with a piece of flip chart paper and a marker pen. You’re lost because you don’t know the causes of poor performance so you definitely won’t know what to do about them. How could you guess the answer if you can’t even guess the right question?
Where would you start?
Here’s a joke, more a Zen parable than laugh-out-loud, about where to start.
A tourist is lost in the countryside in Ireland, he sees a local and approaches him and asks for directions. The local replies, “Well, I wouldn’t start from here”
When you don’t have a method for improvement, all you have is a blank piece of paper in a room. Well I wouldn’t start from there.
Instead, remember these three words, in this order:
Same with work, you can’t come up with improvements, they don’t spring fully formed in your mind. You need a method.
Deming was the man who was all about the method, and those three words were some of his favourite.
Want to improve? By what method?