- to increase your customer satisfaction score?
- to increase the % of calls you answer?
- to increase the % of calls you answer within 20 seconds?
- to decrease your “wrap-time”?
- to increase the % of calls you handle between 2 and 6 minutes?
- to reduce your call abandonment rate?
The answer is none of the above.
But they are the reasons why I will have to ring you again, as you used me to achieve your purpose which meant you could not help me with mine.
Speak to you soon.