Why did I ring you today?

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Was it:

  • to increase your customer satisfaction score?
  • to increase the % of calls you answer?
  • to increase the % of calls you answer within 20 seconds?
  • to decrease your “wrap-time”?
  • to increase the % of calls you handle between 2 and 6 minutes?
  • to reduce your call abandonment rate?

The answer is none of the above.
But they are the reasons why I will have to ring you again, as you used me to achieve your purpose which meant you could not help me with mine.

Speak to you soon.

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This entry was posted in clarity of purpose, purpose, systems thinking, Uncategorized and tagged , . Bookmark the permalink.

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