“New Customer Service Standards:-
New Customer Service Standards have been launched. Cards, leaflets and posters will now be appearing round the building to reinforce this message to all staff.”
Appeared today.
Will take effect when magical pixie dust has been sprinkled.
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Why do managers and internal comms people keep sending messages to people? Don’t they realise it’s not just a waste of time, but counterproductive? Likewise customer / staff / stakeholder / brand engagement programmes. You can no more engage someone than you can dance them. I’ve been saying this (oh dear – messages? *) for 10 years but no one wants to hear. They have too much invested in their flawed models and practices. * Where’s that fairy dust?
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That’ll be the problem. You’ve been using Fairy Dust. You need Pixie Dust. Fairy Dust only works with ISO9001 magic.
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