“a desk is a dangerous place from which to view the world”-John Le Carre
Trading opinions is not getting knowledge. No matter how many people nod and agree with you.
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- 95% system 5% individual all wrong appraisals ashbys law benchmarking blogging Call centres change chris argyris clarity of purpose cognitive bias Command and control command and control thinking communication control charts customer customer service daniel kahneman Data defensive culture deming documents don't let the bastards grind you down double loop learning engagement Experiment failure demand Flow get knowledge IT John Seddon kittens are evil leaders lean lean thinking learning local authority made to stick measures meetings motivation nassim taleb OBA Ofsted performance management performance reports Perspectives policy officer posiwid prince2 psychology public sector purpose questions reports sethgodin Seth Godin signal and noise single loop learning some people hate systems thinking statistics systems thinking systems thinking fundamentals systemz comix targets teams theory Thinking thinking not tools thinking system performance value Vanguard method variation Very short posts Zombie Deming
I would like to know who you are. I like your blogs. I am writing my fourth book on Deming and systems thinking. (I was the producer of If Japan Can…) And who are you?
Clare Crawford-Mason
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Hi Clare
I have emailed you directly, if you don’t get it, tell me through the comments here.
thanks
TP
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