Why wish “Keep systems thinking, and have a lovely day!”?  Here’s why.

It is very hard indeed keeping positive and enthusiastic, in a command and control environment where it very much feels like you against the world, it is much easier to become cynical and aggressive. I have pinned onto my monitor what Deming said, “the individual, once transformed, will:

• Set an example
• Be a good listener
• Continually teach other people
• Help people to pull away from their current practice and beliefs and move into the new philosophy without a feeling of guilt about the past