“The more i practice the luckier I get”

– I was first contacted by Benefits because they were finding out what systems thinking, lean etc was, and they saw my name all over message boards on the IDEA, and noticed I worked in the same building.

-a stream of accountants appeared asking for help preparing for an exam with a question about lean in it, and they had heard from my old boss who was an accountant, that I used to bang on about it all the time.

“Several people have mentioned your name to me over the last couple of months and I was wondering if it might be possible to meet up at some point so I can pick your brains.”

It has taken me almost 7 years to get lucky. I thought I was wasting my time with all the talk and articles sent round showing how well ST worked in a housing repairs service in some faraway Local Authority.  Turns out it all the niggling (or some of it, an unknown portion) and haranguing had some effect. I became known for something. Like Seth Godin’s Purple Cow, I stand out and stand for something. I might not be great at it, or consistent, but I can regurgitate half digested knowledge on request.

In the board room on a huge whiteboard I have drawn the model for Check. There is a projector screen that comes down to cover it, and is often pulled down to hide it.  When walking past the room if it’s empty I go in and pull the screen up so the diagram is there for people to see, and someone one day might ask  “what’s that?” and another unplanned and unforeseeable event could happen.

I get immensely downhearted at times, but then a whole load of synchronised good fortune comes along and I forget it all. I found myself saying this week to someone, “it doesn’t matter if someone doesn’t get it, you can’t make them. It’s not their time.  I got it when I did, and couldn’t have before that”. Like I was patient! Perhaps even had learned some kind of letting go and that I must have began to realise you cannot control people, but you can lay the ground for when people who ARE ready, that there is something to help influence them.

This entry was posted in me doing it, systems thinking in housing benefits, Uncategorized. Bookmark the permalink.

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