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- How to run a call centre
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- 10 years a Policy Officer
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- 3 reasons why National Customer Service Week is rubbish
- Why targets are good
- Lesson learned
- I’m not at my desk right now
- 9 more ways to tell you have a Joke Job
- Do you have a joke job?
- Pick Your Path
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- 3 signs that you don’t like your customers
- If You Haven’t Worked a Day in Your Life, You Probably Don’t Love Anything
- List post
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- How to break the first rule of systems thinking
- Why scorecards are as dangerous as Michael Jackson’s personal doctor
- Why nobody sits down in a Greggs
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- Deming sucks
- The Golden Thread exists!!
- The Highlander principle
- The Ridiculously Obvious
- A spotters guide to strategy.
- Kanban dos and don’ts
- How to get skin in your game
- Mordecai and Rigby clear up a few common misconceptions
- Do you like my piece of paper?
- The one thing you never see on an improvement plan
- Why pink is a girls colour
- How to create magic
- My Red Beads Experiment (part1)
- 12 Years as a slave
- What colour is my work?
- This is what your brain looks like on Command & Control
- Stay safe, stay stupid
- How to NAIL it!
- Quick! To the Puppy Room!
- On the internet nobody knows you are a Policy Officer
- How do you make it hard to find a job?
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Tag Archives: Very short posts
Celebrate this Halloween the systems thinking way! Put this up in your office to warn your managers that they’d best wise up or face the consequences. Please note: ThinkPurpose does not accept any responsibility. In general, like. But also for any … Continue reading
Quick! This patient is haemorrhaging fast! We need to get him to the Lean Project Room! Nurse, 30 mils of Takttime and VSM intravenous! Intubate and bag him! He’s going AS-IS!
Due to a complaint from a customer of this blog the original content has been removed. Turns out all the swearing broke his company’s Internet Swearometer and he couldn’t get to read all the scintillating content he came here for … Continue reading
In your organisation… Does your job get in the way of doing your job? Is knowing your place rewarded more than questioning your purpose? Is asking “why?” considered rude?
“I want to do brilliant work, with brilliant people.” Not a question I was asked at my annual performance appraisal this week. The only other question I would have wanted asked by a manager is “How can I help you … Continue reading
“The individual, once transformed, will: Set an example Be a good listener, but will not compromise Continually teach other people Help people to pull away from their current practice and beliefs and move into the new philosophy without a feeling … Continue reading