Plausible and untrue

“Alice laughed: “There’s no use trying,” she said; “one can’t believe impossible things.”
“I daresay you haven’t had much practice,” said the Queen. “When I was younger, I always did it for half an hour a day. Why, sometimes I’ve believed as many as six impossible things before breakfast.”

Alice in Wonderland

 

People believe all kinds of shit. Me, you, them. Especially them. No-one can stop us, it’s hardwired into the brain, telepathy and astrology, fortune tellers and homeopathy,all kinds of myths and this doesn’t stop when we put a suit on and go to work.

Just because an idea or belief is impossible doesn’t mean it isn’t plausible, and vice versa. What-ever makes something stick in a persons brain isn’t linked with how real it is, only that it has found a place to call home and the brain allows it to stay there.

If your brain likes it, dont draw any conclusion other than your brain likes it. Same as when you eat pizza or cream cake, you like the taste of it, but that has nothing whatsoever to do with whether it is good for you.

There are so many plausible yet impossible things that people think SHOULD be but never are. Plausible is dangerous. Plausible lies and makes you feel good because it is neat and easy to digest. Plausible slips down a treat, doesn’t stick in the craw. We would rather believe plausible things than anything else, as anything else is harder, more chewy, less flavoursome.  Less plausible things flatter you less, like a too tight dress it will feel uncomfortable.

But REAL things, the ones you SHOULD allow inside your head will much harder indeed to digest. Your brain will fight them and not like the taste. Much easier for your brain to go back to what it liked to gorge on than allow 3 of the following, counter-intuitive but true, inside your head.

-get rid of targets, all of them, and use measures of purpose to understand work and take action on the system to improve the measures.

-don’t bother writing a plan, humans can’t plan, save the time and work out what you can experiment with in your work to see what might make things better.

-concentrate on cost, and your costs go up and quality of service goes down. Concentrate on effectiveness and quality of service, and they go up.   AND your costs go down.

All linked, all referenced. I don’t make this shit up you know. But you wont believe the above, you can’t. You cant because you haven’t learnt it. Just read it. I’ve learnt that people only change their mind on something fundamental when they aren’t told they have to, or explained how good it all is, how rational. They change their minds when they want to because they have to. When they look at reality and the insides of their mind, compare the two, and reality wins out. That is only possible if people (i) know the mental models they hold about work and (ii) can articulate them and (iii) have a method for getting some of  that reality stuff mentioned above, and comparing the two

If only there were some kind of method for that…PART 2 coming up!

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