This piece of paper was shoved at me by my 10 year old when I came home from work.
“Can we have Indian food tonight! Abhishek’s mam is selling home made Indian food see, give it a ring “
Abhishek is his school friend, I’m now guessing that his mum must have just handed this sheet out at school.
Look at it. No title, no name just a mobile number, not laid out right. It doesn’t have any times, or instructions about how long in advance to order.
It’s brilliant because it exists.
It’s the very first thing done, not the last, so it is the worst it will be right now, and it can only get better.
If it didn’t exist it couldn’t get better, it does so it will.
This is why Abhishek’s mam is better than every single improvement effort or project I’ve seen in the council.
No AS-IS and no TO-BE.
Instead she will learn what works by experimenting and finding out.
This is so exciting, despite it being nothing to do with me, because it is real.
I find nothing exciting in any of my organisations efforts because they are not real.
This is why my organisation should be more like Abhishek’s mam.